xMatters vs ISL Light Remote Desktop

Starting Price

$16.00/month/user

Not provided by vendor

Best For

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(134)
Read All Reviews

4.7 / 5
(176)
Read All Reviews

Ease of Use


4.5 / 5


  • "It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool."

  • "Ease of use, ease of administration, ease of support."


4.7 / 5


  • "The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed."

  • "I liked ease of use when supporting customers with ISL Light Remote Desktop."

Customer Support


4.7 / 5


  • "XMatters has amazing customer service. Whenever we have an issue they are right there to fix it and work with us and around our schedules."

  • "The xMatters support team is very responsive and helps us customize the platform based on our business requirements."


4.7 / 5


  • "Easy to install, configure and integrate. Integrated with MS Active Directory and BMC Remedy Help Desk solution."

  • "Our support staff likes working with it. Certainly not looking back to Teamviewer again."

Features & Functionality


4.4 / 5


  • "XMatters has a lot of setup required before use. After the setup and permissions are done, the software works like a charm and is very useful."

  • "It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future."


4.6 / 5


  • "Quick and easy to connect and reliable. Good support on the very rare times we have needed it."

  • "I really like te simple interface so users can use us supporters to help them any time and anywhere."

Value for Money


4.3 / 5


  • "Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it."

  • "The fact that we can create subscriptions based on form properties will have great influence on our daily operations."


4.5 / 5


  • "We are very happy with ISL Light Remote Desktop and we like to use it. It makes our costumer service much easier."

  • "We like Always on option. Good licensing model for us."

Product Features

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

Screenshots

View 5 screenshots 165031 thumb
View 4 screenshots 139709 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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xMatters vs ISL Light Remote Desktop

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