PagerDuty vs ISL Light Remote Desktop

Starting Price

Not provided by vendor Not provided by vendor

Best For

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.6 / 5
(172)
Read All Reviews

4.7 / 5
(176)
Read All Reviews

Ease of Use


4.3 / 5


  • "Great features and easy to use interface. Notification can be configured with multiple sources."

  • "It is user friendly and understanding of this software is quite easy."


4.7 / 5


  • "The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed."

  • "I liked ease of use when supporting customers with ISL Light Remote Desktop."

Customer Support


4.4 / 5



4.7 / 5


  • "Easy to install, configure and integrate. Integrated with MS Active Directory and BMC Remedy Help Desk solution."

  • "Our support staff likes working with it. Certainly not looking back to Teamviewer again."

Features & Functionality


4.4 / 5


  • "The intuitive user interface along with the supported apps on all other platforms really help in keeping track of events."

  • "Good features, integration with third party monitoring, customization on monitoring and alerting modes."


4.6 / 5


  • "Quick and easy to connect and reliable. Good support on the very rare times we have needed it."

  • "I really like te simple interface so users can use us supporters to help them any time and anywhere."

Value for Money


4.3 / 5


  • "Incredibly cost effective for how important the service is."

  • "PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high."


4.5 / 5


  • "We are very happy with ISL Light Remote Desktop and we like to use it. It makes our costumer service much easier."

  • "We like Always on option. Good licensing model for us."

Product Features

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

Screenshots

View 5 screenshots 15888 thumb
View 4 screenshots 139709 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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PagerDuty vs ISL Light Remote Desktop

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