Loom Systems vs SolarWinds Service Desk

Starting Price

Not provided by vendor

$19.00/month/user

Best For

Loom Systems empowers IT and DevOps teams, and any team that wants to generate value from its data.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4.8 / 5
(6)
Read All Reviews

4.6 / 5
(482)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


5 / 5



4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."

Customer Support


5 / 5



4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."

Features & Functionality


4.8 / 5



4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."

Value for Money


5 / 5



4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."

Product Features

  • check Capacity Monitoring
  • check Compliance Management
  • check Event Logs
  • close Hardware Inventory
  • close IT Budgeting
  • close License Management
  • close Patch Management
  • close Remote Access
  • close Scheduling
  • close Software Inventory
  • close User Activity Monitoring
  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • close Patch Management
  • close Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring

Screenshots

View 5 screenshots 164629 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Loom Systems vs SolarWinds Service Desk

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