Wrike vs ServiceNow

Starting Price

$9.80/month/user

$10,000.00/year

Best For

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

ITSM space. This includes growing organizations of all sizes, in any industry.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.2 / 5
(1566)
Read All Reviews

4.4 / 5
(68)
Read All Reviews

Ease of Use


4 / 5


  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."

  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."


4 / 5


  • "Easy to use submission of issue or service request and great tracking, reporting, and status tracking of requests."

  • "Easy to use, Full functionality, Great way for me to get work done efficiently."

Customer Support


4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Does time tracking pretty well. Good customer support that is willing to help."


4.1 / 5


  • "Easy to build application and customer support."

  • "Reporting issues specific to software access, n/w issues to IT support team is quite easy through this software."

Features & Functionality


4.2 / 5


  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."

  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."


4.4 / 5


  • "Good application as SaaS and PaaS. Allows customizations to out of box script components and enhancements."

  • "Easy to adopt with many prebuilt workflows that are entirely fit for purpose."

Value for Money


4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."


4 / 5


Product Features

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

Screenshots

View 5 screenshots 128267 thumb
View 4 screenshots 202993 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Wrike vs ServiceNow

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