ServiceNow Problem Management vs SolarWinds Service Desk

Starting Price

Not provided by vendor


Best For

Not provided by vendor

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).


4.3 / 5
Read All Reviews

4.6 / 5
Read All Reviews

Ideal number of Users

Not provided by vendor

2 - 1000+

Ease of Use

3.9 / 5

  • "Easy and user friendly, time saving. Anyone can use this software and there is no necessity that we need a prior knowledge on this."

  • "It is very easy to use this software, work has been reduced so much because of this software."

4.6 / 5

  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."

Customer Support

4.2 / 5

4.7 / 5

  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."

Features & Functionality

4.3 / 5

  • "Its an user friendly software and can be used by anyone. There is no need of particular experience required for using this software."

  • "The out of box features of the tool provide functionalities that can satisfy requirements of the most of the organizations."

4.4 / 5

  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."

Value for Money

4.1 / 5

4.5 / 5

  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."

Product Features

Not provided by vendor
  • close Capacity Monitoring
  • check Compliance Management
  • close Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • close Patch Management
  • close Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring


Capterra screenshot placeholder
View 5 screenshots 101573 thumb







Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online


Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of SolarWinds Service Desk vs ServiceNow Problem Management

ServiceNow Problem Management vs SolarWinds Service Desk


share Share Your Comparison of SolarWinds Service Desk vs ServiceNow Problem Management