Indeni vs Jira Service Desk

Starting Price

Not provided by vendor

$10.00/month

Best For

Cloud-based and on-premise network management solution designed to help medium to large size firms automate monitoring & manage tickets, performance, compliance, configuration & more via a dashboard.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4.5 / 5
(12)
Read All Reviews

4.3 / 5
(236)
Read All Reviews

Ideal number of Users

100 - 1000+

2 - 1000+

Ease of Use


4.6 / 5



4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

Customer Support


4.8 / 5



4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

Features & Functionality


4.4 / 5



4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

Value for Money


4.3 / 5



4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

Product Features

  • close Capacity Monitoring
  • check Compliance Management
  • check Event Logs
  • check Hardware Inventory
  • close IT Budgeting
  • check License Management
  • check Patch Management
  • close Remote Access
  • close Scheduling
  • check Software Inventory
  • close User Activity Monitoring
  • check Capacity Monitoring
  • check Compliance Management
  • check Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • check Patch Management
  • check Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Indeni vs Jira Service Desk

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