ActiveBatch IT Automation vs Jira Service Desk

Starting Price

Not provided by vendor

$10.00/month

Best For

Developers and IT operations looking to simplify the automation, creation, and management of business and IT processes across hybrid IT environments.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4.6 / 5
(12)
Read All Reviews

4.4 / 5
(237)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.2 / 5



4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

Customer Support


4.8 / 5



4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

Features & Functionality


4.5 / 5



4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

Value for Money


4.6 / 5



4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

Product Features

  • check Capacity Monitoring
  • check Compliance Management
  • check Event Logs
  • close Hardware Inventory
  • close IT Budgeting
  • close License Management
  • check Patch Management
  • check Remote Access
  • check Scheduling
  • close Software Inventory
  • close User Activity Monitoring
  • check Capacity Monitoring
  • check Compliance Management
  • check Event Logs
  • check Hardware Inventory
  • check IT Budgeting
  • check License Management
  • check Patch Management
  • check Remote Access
  • check Scheduling
  • check Software Inventory
  • check User Activity Monitoring

Screenshots

View 5 screenshots 149912 thumb
View 5 screenshots 108510 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ActiveBatch IT Automation vs Jira Service Desk

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