xMatters vs ManageEngine Desktop Central

Starting Price

$16.00/month/user

$795.00/one-time/user

Best For

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!

All Enterprises

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(134)
Read All Reviews

4.3 / 5
(54)
Read All Reviews

Ease of Use


4.5 / 5


  • "It was pain free to be setup in and the Android App complements the website perfectly. Easy to use, easy to customize, and a powerful tool."

  • "Ease of use, ease of administration, ease of support."


4.1 / 5


  • "Ease of use, available feature to monitor status of specific computer desktop, server and laptop."

  • "I also use the mobile device management feature which is easy to use."

Customer Support


4.7 / 5


  • "XMatters has amazing customer service. Whenever we have an issue they are right there to fix it and work with us and around our schedules."

  • "The xMatters support team is very responsive and helps us customize the platform based on our business requirements."


3.7 / 5


  • "Asset management functionality. Integration with Service Desk Plus."

  • "Control of the desktop and Tech support rocks."

Features & Functionality


4.4 / 5


  • "XMatters has a lot of setup required before use. After the setup and permissions are done, the software works like a charm and is very useful."

  • "It takes a time to build and implement such features, but we are hoping certain features will be improved upon or added in the later future."


4.3 / 5


  • "Best software I have used for quite some time, excellent."

  • "Great remote support software suite providing easy way to connect remotely or get software inventory."

Value for Money


4.3 / 5


  • "Save time and money to find a right resource to resolve an issue. I really like the system and would recommend others to consider using it."

  • "The fact that we can create subscriptions based on form properties will have great influence on our daily operations."


4.2 / 5


  • "From what I can remember the price was fair with the discount offered."

  • "Desktop Central also reports warranty information on systems which is helpful for budgeting purposes."

Product Features

  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Access Controls/Permissions
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • Issue Auditing
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control

Screenshots

View 5 screenshots 165031 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of ManageEngine Desktop Central vs xMatters

xMatters vs ManageEngine Desktop Central

Share

Share Your Comparison of
ManageEngine Desktop Central vs xMatters