Freshservice vs (E)JES

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

(E)JES is used by small and large private companies and government agencies. (E)JES runs on the IBM z/OS platform and interfaces with JES2 and JES3.

Rating


4.5 / 5
(365)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."



Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."



Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."



Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."



Product Features

  • check Access Controls/Permissions
  • close Capacity Management
  • check Compliance Management
  • check Inventory Management
  • close Issue Auditing
  • check License Management
  • check Maintenance Scheduling
  • close Patch Management
  • close Remote Access/Control
  • check Access Controls/Permissions
  • check Capacity Management
  • close Compliance Management
  • close Inventory Management
  • check Issue Auditing
  • close License Management
  • check Maintenance Scheduling
  • close Patch Management
  • close Remote Access/Control

Screenshots

View 5 screenshots 104551 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of (E)JES vs Freshservice

Freshservice vs (E)JES

Share

share Share Your Comparison of (E)JES vs Freshservice