# IT Management Software with Incident Management 2026 | Capterra

> Explore the top IT Management software with Incident Management in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry.

Source: https://www.capterra.com/it-management-software/features/336-incident-management

---

# Best IT Management Software with Incident Management

For more information consult our [IT Management Buyers Guide](#buyers-guide-content)

[4.0 (2)](https://www.capterra.com/p/10030708/HP-Workforce-Experience-Platform/#reviews)

HP Workforce Experience Platform is AI-powered software that boosts IT efficiency, cuts costs, and enhances employee experience. [Learn more about HP Workforce Experience Platform (WXP)](https://www.capterra.com/p/10030708/HP-Workforce-Experience-Platform/)

[4.5 (212)](https://www.capterra.com/p/164872/Netwrix-Auditor/reviews/)

Good for:

Value for Money

Keep tabs on user activity and configurations in your on-premises and cloud-based IT systems. [Learn more about Netwrix Auditor](https://www.capterra.com/p/164872/Netwrix-Auditor/)

82% of users recommend this product

[4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/)

Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Mid-Size Business

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/)

86% of users recommend this product

[4.9 (4600)](https://www.capterra.com/p/172127/Rippling/reviews/)

Great for:

Alerts/Notifications

Manage identity, access, devices, and inventory securely in one system. Automate onboarding, policy creation and compliance visibility. [Learn more about Rippling](https://www.capterra.com/p/172127/Rippling/)

95% of users recommend this product

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Great for:

Value for Money

BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

89% of users recommend this product

[4.9 (30)](https://www.capterra.com/p/154050/Galileo-IPM-Suite/reviews/)

Unified infrastructure observability platform with performance analytics, alerting, reporting, and capacity planning. [Learn more about Galileo](https://www.capterra.com/p/154050/Galileo-IPM-Suite/)

[4.7 (31)](https://www.capterra.com/p/10016401/groundcover/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Cloud-based observability solution that helps businesses track and manage workload and performance on a unified dashboard. [Learn more about groundcover](https://www.capterra.com/p/10016401/groundcover/)

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Good for:

Access Controls/Permissions

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

84% of users recommend this product

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Good for:

Small Business

RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features. [Learn more about N-sight RMM](https://www.capterra.com/p/163344/N-sight/)

Filter (146) Products:

Sort By:

Sponsored

* * *

Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Notifications

API

Capacity Management

Compliance Management

Dashboard

Generative AI

Incident Management

Issue Auditing

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Patch Management

Real-Time Notifications

Remote Access/Control

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Ticket Management

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad