# IT Management Software with Ticket Management 2026 | Capterra

> Explore the top IT Management software with Ticket Management in 2026. Compare verified user ratings and reviews to discover the perfect fit for your business size, needs, and industry.

Source: https://www.capterra.com/it-management-software/features/545-ticket-management

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# Best IT Management Software with Ticket Management

For more information consult our [IT Management Buyers Guide](#buyers-guide-content)

[4.6 (10)](https://www.capterra.com/p/154190/Nerdio/#reviews)

Nerdio Manager simplifies IT management, significantly streamlining workloads and simplifying day-to-day operations.  [Learn more about Nerdio](https://www.capterra.com/p/154190/Nerdio/)

[4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/)

Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset. [Learn more about AlertOps](https://www.capterra.com/p/160468/AlertOps/)

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Mid-Size Business

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/)

86% of users recommend this product

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[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Great for:

Value for Money

BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

89% of users recommend this product

[4.5 (293)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/)

Good for:

Small Business

Zoho Sprints is a cloud-based agile project management tool that helps scrum teams to plan, track and always be ready for change. [Learn more about Zoho Sprints](https://www.capterra.com/p/169569/Zoho-Sprints/)

85% of users recommend this product

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Good for:

Access Controls/Permissions

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

84% of users recommend this product

[4.3 (194)](https://www.capterra.com/p/163344/N-sight/reviews/)

Good for:

Ease of Use

RMM software helping IT providers manage endpoints, users, and devices and offers remote access, ticketing, and billing features. [Learn more about N-sight RMM](https://www.capterra.com/p/163344/N-sight/)

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Small Business

NinjaOne centralizes endpoint, patch, and service desk management into a unified IT management solution. [Learn more about NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

91% of users recommend this product

[4.5 (254)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Real-Time Monitoring

ManageEngine OpManager a holistic network management software for performance monitoring, fault diagnosis & troubleshooting. [Learn more about ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)

92% of users recommend this product

[4.6 (412)](https://www.capterra.com/p/152245/Remote-Desktop-Manager/reviews/)

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/)

Great for:

Remote Access/Control

Centralize all your remote connections, passwords, and credentials into a unique platform that people love to work with. [Learn more about Remote Desktop Manager](https://www.capterra.com/p/152245/Remote-Desktop-Manager/)

81% of users recommend this product

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Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Notifications

API

Capacity Management

Compliance Management

Dashboard

Generative AI

Incident Management

Issue Auditing

IT Asset Tracking

IT Reporting

Knowledge Management

License Management

Maintenance Scheduling

Patch Management

Real-Time Notifications

Remote Access/Control

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Ticket Management

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad