# Best IT Management Software 2026 | Capterra

> Find the top IT Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/it-management-software/s/windows

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# Best IT Management Software

Last updated on April 1, 2026

How to find the right IT Management Software?

Learn more from our team about IT Management Software pricing features and benefits in our IT Management Buyers Guide

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Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team.  
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## What is IT management software and how do I choose the right one?

Researched by: [Andrew Blair](https://www.capterra.com/resources/author/andrew-blair/)and reviewed by: [Amanda Johnstone](https://www.capterra.com/resources/author/amanda-johnstone/)

Updated on April 1, 2026

[IT management software](https://www.capterra.com/it-management-software/) helps oversee and optimize IT assets and IT-related activities with IT incident, compliance, and ticketing management features.

IT professionals use this software for evaluating capacity, user activity, software inventory and installation, server availability, and virus or malware protection.

IT management pricing is typically on a “per month” basis, starting on average at $25 for entry-level systems and $78 for advanced platforms.

First-time buyers should consider the budget, number of users, specific use cases, and necessary integrations. Consulting stakeholders to determine key questions for vendors can help find the best system. Questions include:

_Does it offer remote desktop support, screen sharing, or knowledge base access?_

_Can it centralize incoming requests from different channels into a single interface?_

_How does it support case management for IT issue tracking and resolution?_

_Does it integrate with ticketing systems, monitoring tools, and asset management?_

For more information consult our [IT Management Buyers Guide](#buyers-guide-content)

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Plan Type

Free Trial

Popular

85% of professionals opt for a 30-day trial before the software purchase

Other subsciption plans:

Free Version

Monthly Subscription

Annual Subscription

One-Time License

Key Features

All key features

Popular

We have selected the most important and critical features as defined by Capterra user reviews

[Access Controls/Permissions](https://www.capterra.com/it-management-software/features/298-access-controls-permissions/)

[Activity Tracking](https://www.capterra.com/it-management-software/features/3516-activity-tracking/)

[AI Copilot](https://www.capterra.com/it-management-software/features/721-virtual-assistant/)

[Alerts/Notifications](https://www.capterra.com/it-management-software/features/2861-alerts-notifications/)

[API](https://www.capterra.com/it-management-software/features/2865-api/)

[Capacity Management](https://www.capterra.com/it-management-software/features/971-capacity-management/)

[Compliance Management](https://www.capterra.com/it-management-software/features/98-compliance-management/)

[Dashboard](https://www.capterra.com/it-management-software/features/3079-dashboard/)

[Generative AI](https://www.capterra.com/it-management-software/features/2098-ai-content-creation/)

[Incident Management](https://www.capterra.com/it-management-software/features/336-incident-management/)

[Issue Auditing](https://www.capterra.com/it-management-software/features/2472-issue-auditing/)

[IT Asset Tracking](https://www.capterra.com/it-management-software/features/217-it-asset-tracking/)

[IT Reporting](https://www.capterra.com/it-management-software/features/1269-it-reporting/)

[Knowledge Management](https://www.capterra.com/it-management-software/features/825-knowledge-management/)

[License Management](https://www.capterra.com/it-management-software/features/944-license-management/)

[Maintenance Scheduling](https://www.capterra.com/it-management-software/features/2244-maintenance-scheduling/)

[Patch Management](https://www.capterra.com/it-management-software/features/1146-patch-management/)

[Real-Time Notifications](https://www.capterra.com/it-management-software/features/294-real-time-notifications/)

[Remote Access/Control](https://www.capterra.com/it-management-software/features/2109-remote-access-control/)

[Self Service Portal](https://www.capterra.com/it-management-software/features/2095-self-service-portal/)

[Server Monitoring](https://www.capterra.com/it-management-software/features/1535-server-monitoring/)

[Service Level Agreement (SLA) Management](https://www.capterra.com/it-management-software/features/1060-service-level-agreement-sla-management/)

[Ticket Management](https://www.capterra.com/it-management-software/features/545-ticket-management/)

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad

Table of Contents

-   [Essential IT management software buying information](#essential-it-management-software-buying-information)
-   [What is the best IT management software?](#what-is-the-best-it-management-software)
-   [What is IT management software?](#what-is-it-management-software)
-   [IT management software cost](#it-management-software-cost)
-   [Features of an automated IT management system rated by users](#features-of-an-automated-it-management-system-rated-by-users)
-   [Top benefits of IT management software identified by users](#top-benefits-of-it-management-software-identified-by-users)
-   [Common IT management software challenges identified by users](#common-it-management-software-challenges-identified-by-users)
-   [What is IT management software used for?](#what-is-it-management-software-used-for)
-   [Who uses IT management software?](#who-uses-it-management-software)
-   [What to be aware of about IT management software integrations?](#what-to-be-aware-of-about-it-management-software-integrations)
-   [Recent trends in IT management software](#recent-trends-in-it-management-software)
-   [Learn more about how IT management software can help your business](#learn-more-about-how-it-management-software-can-help-your-business)

## Essential IT management software buying information 

[IT management software](https://www.capterra.com/it-management-software/) enables users to oversee and optimize the routine operations of an organization’s IT assets and better manage IT-related activities with IT incident, compliance, and ticketing management features.

IT professionals most commonly use IT management software to manage varied activities, such as evaluating system capacity, user activities, software inventory and installation, server availability, and virus or malware protection across their systems.

Amanda Johnstone\[[1](#sources)\], an AI technologist and TIME Next Gen Leader, sees that AI-powered features are increasingly common in IT management software, noting “what was once a Fortune 2000 privilege is now accessible to all."

Products in this market can be divided into three pricing tiers based on their starting price. Pricing for base plans average around $25, while advanced or premium plans average around $78 per month.\[[2](#sources)\]

First-time buyers should begin evaluating with a budget, number of users, specific use cases, and necessary integrations in mind. Ensure you’ve consulted with stakeholders on a list of critical questions to help you evaluate systems based on your needs, such as: 

-   How does IT management software facilitate IT support enablement to resolve technical issues efficiently?
    
-   Does the software offer features for remote desktop support, screen sharing, or knowledge base access to effectively assist users?
    
-   Can the IT management solution centralize all incoming requests from different channels into a single interface for streamlined management?
    
-   How does the software handle case management for tracking and resolving IT issues from initiation to resolution?
    
-   How does the software integrate with other IT systems, such as ticketing systems, monitoring tools, and asset management, to ensure seamless data flow and process automation?
    

## What is the best IT management software? 

[Capterra Shortlist](https://www.capterra.com/it-management-software/shortlist/) identifies the top IT management systems based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective IT management software solution for their needs.\[[3](#sources)\] Here are the five most reviewed products in our Capterra Shortlist for this category:

**Product**

**Overall score**

**Popularity score**

**Ratings score**

[Rippling](https://www.capterra.com/p/172127/Rippling/)

100/100

50/50

50/50

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

75/100

28/50

47/50

[ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

69/100

21/50

48/50

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

91/100

43/50

48/50

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

82/100

36/50

46/50

These rankings are determined by combining verified user ratings and publicly available web search popularity data: 

-   **Ratings score:** Relative score of the software based on ratings given by users on Capterra, normalized for the number and recency of reviews.
    
-   **Popularity score**: Relative popularity of software based on web search trends and products’ web presence.
    

## What is IT management software? 

[IT management software](https://www.capterra.com/it-management-software/) refers to a comprehensive suite of tools that enables organizations to design, automate, plan, manage, report, and deliver integrated IT services. Supported IT management practices include request, incident, problem, change, knowledge and configuration, and case management. 

IT management solution consists of tools and processes for controlling and monitoring computer networks, including operating systems, applications, network devices, security measures, mainframes, access control systems, web services, and databases. It is typically acquired as SaaS, but it is also sold as on-premises deployments. 

Gartner predicts opportunities for development within the IT management market in areas such as machine learning, collaborative and federated support, generative artificial intelligence (AI), and automation.\[[4](#sources)\]

IT Management systems level the playing field and standardize a plethora of tasks, explains Johnstone: "This is essential for teams of many levels of digital literacy and even across different languages. A robust system creates a repository of information and data points about your business."

Capterra covers 503 IT management products, with 6,221 reviews in the past year.\[[5](#sources)\] We'll draw from that proprietary data to highlight key considerations for businesses exploring IT management software.

## IT management software cost

Products in this market can be broken down into three pricing tiers based on their starting price. Pricing for base plans average around $25. Users can expect to pay more for premium or advanced subscription plans—around $78 on average. Prices can be per number of users, seats or licenses.\[[2](#sources)\]

-   Entry-level IT management software plans around $25 and offer core features like alerts/notifications and IT asset management.
    
-   A premium product that is priced higher may include additional features, such as incident reports, change management tools, and IT asset management functionality. Many such full-suite IT management offerings are only available via customized pricing according to users’ specific needs.
    

Some vendors offer discounts per volume if buyers reach a certain number of licenses per user. 

Buyers can also opt for annual plans to get discounts. It is worth bearing in mind that most vendors offer a free trial of the product for a limited period of time, which is essential for testing the software's functionalities before signing a long-term contract.

## Features of an automated IT management system rated by users

All IT management software include alerts/notifications, IT asset management, and IT reporting as core features. Most share various common features, such as a self-service portal, access controls and permissions, and patch management.

### Core IT management features

-   **Alerts/notifications:** Alerts or notifications of various types, such as pop-up messages, sounds, banners, or badges. 73% rate this feature as critical or highly important.
    
-   **IT asset management:** Manage inventory and track changes to hardware and software configurations. 
-   **IT reporting:** Track KPIs over a certain period to access help desk issues, ticket status and resolution, cost and revenue status, and asset usage.
    

### Highly rated common IT management software features

Our analysis of proprietary review data reveals other common IT management features users rate as valuable:

-   **Real-time notifications:** Informational updates are delivered to users when an event occurs. 81% rate this feature as critical or highly important.
    
-   **Server monitoring:** Automatically identify and save contact information for potential customers. 81% rate this feature as critical or highly important.
    
-   **Patch management:** Install software updates and bug fixes remotely. 81% rate this feature as critical or highly important.
    
-   **Remote access/control:** Access work applications remotely when working away from the office and/or traveling. 76% rate this feature as critical or highly important.
    
-   **Access controls/permissions:** Define authorization levels for access to specific files or systems. 76% rate this feature as critical or highly important.
    
-   **Compliance management:** Track and manage policy adherence for any service, product, process, or supplier. 65% rate this feature as critical or highly important.
    
-   **Ticket management:** Track, manage, and resolve user requests and IT incidents or issues. 62% rate this feature as critical or highly important.
    

## Top benefits of IT management software identified by users

**Improves IT management for smaller departments:** IT management software can be a life-saver for small and medium-sized businesses that don't have a dedicated IT staff. 

_"Our product has been a game changer for us in regards to an easy to use product to help us manage our fleet of computers for our small organization within a limited budget as well as limited IT adjacent staffing."_

–Doug B., associate director, libraries

**Supports cybersecurity actions by reducing vulnerabilities:** Users of IT management software say this tool supports them on identifying vulnerabilities or threats and eliminating them. 

_"Our product offered advanced threat detection and response capabilities, helping us proactively identify and mitigate potential security risks. "_

–Anju S., deputy manager, retail

**Makes team collaboration easier:** IT management software commonly offers team support, remote access and collaboration tools for stakeholders to work on projects efficiently and effectively.

_"The platform has revolutionized our incident management process and significantly improved collaboration among team members."_

–Dawit L., web developer, IT services

**Gains in efficiency with workflow automation:** IT management software commonly offers automation and personalization tools to initiate workflow processes when a specific work or IT event occurs. 

_“Our product has advanced features that make it easy to create and manage complex workflows, without technical knowledge.”_

–Madhu K., senior analyst, IT services

**Consolides the view of the network:** Users say IT management software provides a centralized dashboard that allows them to monitor and manage all the endpoints in their network from a single interface. 

_“The dashboards and graphs are easy to understand and are great for getting an overview of how things are performing.”_

–Shagun R., cloud engineer, computer software

“An additional benefit that many overlook, is that an IT management system adds to the backbone of the intellectual property of the organization, “ says Johnstone. “I’m starting to see many businesses now create digital twins using the repository of information captured by or housed in their IT management system.”

## Common IT management software challenges identified by users

Although users list a variety of challenges, a top concern is related to subscription and licensing. With the infrastructure scaling, the subscription and licensing costs of the software can become expensive for some users. This is a pain point for many people who see changes in the infrastructure or need to purchase additional licenses. It is extremely important to investigate these elements in order to avoid putting a strain on your wallet in the case of a change in the team:

-   **Upgrade value:** Even if there is no possibility of changes in your company in the short term, you need to investigate the cost of upgrading the product and the fee of buying extra licenses in order to avoid surprises in the future.
    
-   **Subscription type:** Vendors usually offer monthly or annual subscriptions. While a monthly subscription offers more flexibility, the annual subscription is usually cheaper—however, a long-term contract can be more complicated if your infrastructure changes during its period.
    
-   **Extra costs:** Vendors may charge additional costs for situations such as software implementation, training, and customer support. Therefore, investigate all fees before signing a contract.
    

In addition to subscription and licensing concerns, users also list performance speed and connectivity as top challenges. Some users noted slow performances of the software on their computers, and others also complained about connectivity issues while using local networks and VPNs.

Lastly, based on our analysis, 38% of small business software buyers we surveyed last year reported challenges addressing security concerns when purchasing software. Another 37% reported challenges with compatibility with existing systems (37%).\[[6](#sources)\]

One way of dealing with the issue is to involve different teams in the software purchase, such as compliance, IT, cybersecurity and the team responsible for the acquisition, so that they can carry out technical assessments of the software.

“You might even want to pay someone outside of the organization to do that for you,” says Johnstone. “Or ask someone in your team to spend a day with a company that is already using the software. It may cost you extra, but I promise you it will cost you a lot more if you don’t.”

## What is IT management software used for?

Analysis of our extensive IT management reviews highlights the most common use cases:

-   **Asset management:** Businesses use the asset management feature of IT management software to keep track of their technology assets. This feature is used to identify different software that each associate has within the organization. 
-   **Remote access:** This feature saves time in solving issues without the need to move from one location to another and allows users to swiftly connect to a remote desktop without requiring additional tools.
    
-   **Monitoring capabilities:** Reviewers say IT management software provides robust remote endpoint management capabilities, which allows them to monitor and manage all devices within their network. 
-   **Ticket management:** The use of a ticketing system reduces work duplication within an organization. Users say that IT management software with a ticket assignment feature has reduced the possibility of duplicating workloads across teams.
    

“Great IT management software allows for intuitive access to tasks and an archival system once they have been completed,” says Johnstone. “Having standardised and collated action points ensures all team members are in sync with the processes of the tasks at hand. Timely notifications ensure that no task is left uncovered, mitigating risk and optimizing workflows.”

## Who uses IT management software?

IT management software supports organizations in delivering digital services by offering a broad set of workflows, engagement channels, integration, and supporting insights. They are used by Infrastructure and Operations (I&O) leaders to drive business value in the services they provide.\[[4](#sources)\]

Notes from our advisor calls reveal that many IT and services professionals across various industries, such as educational institutions, financial services, and healthcare facilities, leverage the IT management tool for their digital needs. Fifty-nine percent of IT management software reviewers on Capterra in the past year are small businesses (200 or fewer employees)—and nearly a quarter (24%) have fewer than 50 employees.

These entities leverage IT management software to efficiently monitor, manage, and optimize their IT infrastructure, including networks, servers, applications, and endpoints. IT management software maintains a critical role in helping I&O leaders enable, automate, manage and deliver integrated IT services. 

## What to be aware of about IT management software integrations?

We analyzed our extensive reviews database and based on that, we determined the three categories that most often integrate with IT management software are: [document management](https://www.capterra.com.br/directory/30063/document-management/software), [project management](https://www.capterra.com.br/directory/30002/project-management/software), and [CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software).

Within the past year, over 42 IT management software users cited a positive experience with the software’s integration capabilities. Users from the IT and services industry say integrations are one of the most beneficial aspects of the technology.

Standalone systems are favored for their specialized capabilities, but they need to be integrated with other software solutions to meet diverse business needs. Integrated suites are favored for incorporating various functionalities in a comprehensive solution, but they might come at a higher cost or lack some customizability.

## Recent trends in IT management software

**Generating data outside of centralized data centers**: Gartner predicts by 2025, 75% of data will be generated outside of centralized data centers or cloud regions, although most enterprise data is currently generated inside centralized facilities.\[[7](#sources)\]  This reveals the pressing need for up-to-date IT management software and organizational alignment on IT best practices.

## Learn more about how IT management software can help your business

-   [4 Key IT Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/it-management-software-features/)
    

Sources

1.  [Amanda Johnstone](https://www.linkedin.com/in/amandajohnstone/), LinkedIn
    
2.  **Capterra software pricing data:** For the pricing included for the entry level/lowest priced offering we analyzed data from the past 4 years as of the production date. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).
    
3.  **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. We featured the products with the most reviews at the time of Capterra Shortlist publication. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology).
    
4.  [Market Guide for IT Service Management Platforms](https://www.gartner.com/doc/5037731), Gartner
    
5.  **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).
    
6.  **Capterra’s 2024 Tech Trends Survey:** The 2024 Tech Trends Survey was conducted online in July 2023 to understand the timeline, organizational challenges, adoption & budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. [Read the complete survey methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology).
    
7.  [Innovation insight for Edge AI](https://www.gartner.com/document/4021575), Gartner