Freshservice vs Planview PPM Pro

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

IT organizations and Project Management Offices looking to achieve more with their existing resources and better manage their projects.

Rating


4.5 / 5
(362)
Read All Reviews

3.6 / 5
(5)

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


2.3 / 5


Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


3.3 / 5


Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


3 / 5


Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


2.3 / 5


Product Features

  • check Bug Tracking
  • check Issue Management
  • close Milestone Tracking
  • check Percent-Complete Tracking
  • close Portfolio Management
  • check Prioritization
  • close Product Roadmapping
  • check Requirements Management
  • check Resource Management
  • check Status Tracking
  • close Supports Agile
  • close Supports Scrum
  • check Task Management
  • check Testing / QA Management
  • close Time & Expense Tracking
  • check Bug Tracking
  • check Issue Management
  • check Milestone Tracking
  • check Percent-Complete Tracking
  • check Portfolio Management
  • check Prioritization
  • check Product Roadmapping
  • check Requirements Management
  • check Resource Management
  • check Status Tracking
  • check Supports Agile
  • check Supports Scrum
  • check Task Management
  • check Testing / QA Management
  • check Time & Expense Tracking

Screenshots

View 5 screenshots 104551 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Planview PPM Pro

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