Wrike vs Freshservice

Starting Price

$9.80/month/user

$19.00/month/user

Best For

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating


4.2 / 5
(1556)
Read All Reviews

4.5 / 5
(366)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4 / 5


  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."

  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."

Customer Support


4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Excellent Customer Service and TUtorials, Gantt Chart Leaves more to be desired."


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."

Features & Functionality


4.2 / 5


  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."

  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."

Value for Money


4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."

Product Features

  • check Bug Tracking
  • close Issue Management
  • check Milestone Tracking
  • close Percent-Complete Tracking
  • check Portfolio Management
  • check Prioritization
  • close Product Roadmapping
  • check Requirements Management
  • check Resource Management
  • check Status Tracking
  • check Supports Agile
  • check Supports Scrum
  • check Task Management
  • check Testing / QA Management
  • check Time & Expense Tracking
  • check Bug Tracking
  • check Issue Management
  • close Milestone Tracking
  • check Percent-Complete Tracking
  • close Portfolio Management
  • check Prioritization
  • close Product Roadmapping
  • check Requirements Management
  • check Resource Management
  • check Status Tracking
  • close Supports Agile
  • close Supports Scrum
  • check Task Management
  • check Testing / QA Management
  • close Time & Expense Tracking

Screenshots

View 5 screenshots 128267 thumb
View 5 screenshots 104551 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Wrike vs Freshservice

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