Jira Service Desk vs Smartsheet

Starting Price

$10.00/month

$14.00/month/user

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

Rating


4.5 / 5
(232)


4.5 / 5
(1077)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

Not provided by vendor
  • check Bug Tracking
  • check Issue Management
  • check Milestone Tracking
  • check Percent-Complete Tracking
  • check Portfolio Management
  • check Prioritization
  • check Product Roadmapping
  • check Requirements Management
  • check Resource Management
  • check Status Tracking
  • check Supports Agile
  • check Supports Scrum
  • check Task Management
  • check Testing / QA Management
  • check Time & Expense Tracking

Screenshots

View 5 screenshots 108510 thumb
View 5 screenshots 139450 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jira Service Desk vs Smartsheet

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