--- title: "Best IT Service Software 2026 | Capterra" description: "Find the top IT Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/it-service-software/" page_type: "category" language: "en" --- # Best IT Service Software Last updated on August 18, 2026 How to find the right IT Service Software? Learn more from our team about IT Service Software pricing features and benefits in our IT Service Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## 1\. What is IT service software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 18, 2026 IT service software helps businesses manage their IT operations, including configuration management, IT inventory management, and IT asset management. This type of software is mostly used by IT help desks and IT service providers to support and manage the delivery of technology services, such as incident management, cloud service management, and network security.With IT service software, businesses can automatically route customer support calls to an appropriate service agent, plan and coordinate the testing and deployment of IT service releases, and more. * * * For more information consult our [IT Service Buyers Guide](#buyers-guide-content) ## ConnectWise RMM Rating: 4.2 out of 5 (73 reviews) Profile: [ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ConnectWise RMM is a new solution built upon the ConnectWise Platform that combines: out-of-the-box automation with robust automation. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Self Service Portal: 4.9 rating - Real-Time Monitoring: 4.0 rating - Third-Party Integrations: 3.7 rating - Configuration Management: 4.1 rating #### Lowest rated features - Incident Management: 3.7 rating - Inventory Management: 3.7 rating - Real-Time Reporting: 4.3 rating - Alerts/Notifications: 5.0 rating #### Feature-related review snippet Reviewer: Brazola M. Reviewer details: Information Technology and Services, 51-200 employees Published: January 5, 2026 > "Some of the pros from using ConnectWise RMM are its user friendly interface, remote access, and all in one platform with intelligent alerts." ### Gallery tab Ease of use: 4.2 out of 5 (73 reviews) #### Related review snippet Reviewer: James W. Reviewer details: Information Technology and Services, 51-200 employees Published: October 9, 2025 > "The automation features have saved us a significant amount of time on routine maintenance tasks, and the monitoring capabilities provide us with good visibility into our client systems. Although there was an initial learning curve, the time investment was worthwhile for the efficiency gains we achieved." ### Integrations tab ConnectWise RMM connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/239557/ConnectWise-RMM/#integrations) #### Most popular integrations - ScreenConnect: 4.8 rating - IT Glue: 4.1 rating - ConnectWise PSA: 4.2 rating - SentinelOne: 4.6 rating - Auvik: 4.7 rating - ConnectWise CPQ: 4.1 rating #### Integrations-related review snippet Reviewer: Mike D. Reviewer details: Information Technology and Services, 1-10 employees Published: September 9, 2025 > "Integration with ScreenConnect and Axronis CyberProtect have been invaluable." --- ## SysAid Rating: 4.5 out of 5 (522 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.5 rating - Real-Time Notifications: 4.8 rating - Support Ticket Management: 4.4 rating - Service Level Agreement (SLA) Management: 4.7 rating #### Lowest rated features - SSL Security: 1.0 rating - Help Desk Management: 4.1 rating - Alerts/Notifications: 4.2 rating - Workflow Management: 4.3 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (522 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## BOSSDesk Rating: 4.7 out of 5 (145 reviews) Profile: [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.6 rating - Support Ticket Management: 4.6 rating - Incident Management: 4.6 rating - Help Desk Management: 4.9 rating #### Lowest rated features - Problem Management: 3.7 rating - Third-Party Integrations: 4.0 rating - IT Asset Management: 3.0 rating - Inventory Management: 4.3 rating #### Feature-related review snippet Reviewer: Nasser A. Reviewer details: Computer Networking, 51-200 employees Published: November 30, 2023 > "Very versatile to match the needs of organization." ### Gallery tab Ease of use: 4.6 out of 5 (145 reviews) #### Related review snippet Reviewer: Chrys N. Reviewer details: Public Policy, 1,001-5,000 employees Published: March 1, 2026 > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works." ### Integrations tab BOSSDesk connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/144825/BOSS-Solutions/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - Zapier: 4.7 rating - ChatGPT: 4.0 rating #### Integrations-related review snippet Reviewer: David C. Reviewer details: Government Administration, 501-1,000 employees Published: June 29, 2025 > "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. " --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Zendesk Suite Rating: 4.4 out of 5 (4,090 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Support Ticket Management: 4.5 rating - Real-Time Notifications: 4.4 rating - Help Desk Management: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.4 rating - Change Management: 4.0 rating - Drag & Drop: 4.0 rating - Service Level Agreement (SLA) Management: 4.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,090 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Ticket Management: 4.8 rating - Real-Time Notifications: 4.4 rating - Support Ticket Management: 5.0 rating - Incident Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Task Management: 4.0 rating - Knowledge Management: 4.0 rating - Service Level Agreement (SLA) Management: 4.5 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## Freshservice Rating: 4.6 out of 5 (790 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Service Level Agreement (SLA) Management: 4.9 rating - Support Ticket Management: 4.8 rating - Ticket Management: 4.6 rating - Help Desk Management: 4.7 rating #### Lowest rated features - Incident Management: 4.0 rating - Alerts/Notifications: 4.1 rating - Real-Time Monitoring: 4.2 rating - Prioritization: 4.5 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (790 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (234 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Ticket Management: 4.6 rating - Workflow Management: 4.7 rating - Incident Management: 4.8 rating #### Lowest rated features - Inventory Management: 3.5 rating - Real-Time Reporting: 4.0 rating - Knowledge Management: 4.0 rating - Alerts/Notifications: 4.3 rating ### Gallery tab Ease of use: 4.3 out of 5 (234 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.9 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Site24x7: 4.7 rating - Zoho Analytics: 4.4 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- ## Atera Rating: 4.5 out of 5 (451 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.5 rating - Real-Time Monitoring: 4.6 rating - Alerts/Notifications: 4.6 rating - Support Ticket Management: 4.6 rating #### Lowest rated features - Ticket Management: 4.3 rating - Inventory Management: 4.2 rating - Self Service Portal: 2.0 rating - Third-Party Integrations: 4.2 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (451 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.8 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- ## NinjaOne Rating: 4.7 out of 5 (296 reviews) Profile: [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.8 rating - Real-Time Monitoring: 4.7 rating - Alerts/Notifications: 4.7 rating - Ticket Management: 4.7 rating #### Lowest rated features - Incident Management: 4.2 rating - Support Ticket Management: 4.4 rating - Service Level Agreement (SLA) Management: 4.3 rating - Inventory Management: 4.7 rating #### Feature-related review snippet Reviewer: Tyler B. Reviewer details: Information Technology and Services, 11-50 employees Published: March 6, 2026 > "The customization that can be done through NinjaOne is endless!" ### Gallery tab Ease of use: 4.7 out of 5 (296 reviews) #### Related review snippet Reviewer: Josh D. Reviewer details: Information Technology and Services, 11-50 employees Published: July 8, 2026 > "The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using." ### Integrations tab NinjaOne connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/184229/NinjaOne/#integrations) #### Most popular integrations - IT Glue: 3.8 rating - ConnectWise PSA: 3.9 rating - MSP360 Backup: 4.6 rating - OpenText Core Endpoint Protection​: 4.5 rating - Accelo: 4.5 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Christopher Ryan N. Reviewer details: Information Technology and Services, 1-10 employees Published: May 10, 2021 > "we were using Acello and Solarwinds - and the integration was very easy to setup." --- ## TeamViewer ONE Rating: 4.6 out of 5 (11,636 reviews) Profile: [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Quick and simple installation - Seamless remote teamwork Cons: - Expensive and restrictive licensing - High dependency on internet #### Starting price Starting price: $24.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 4.4 rating - IT Asset Management: 4.8 rating - Problem Management: 5.0 rating - Prioritization: 4.3 rating #### Lowest rated features - API: 4.0 rating - Alerts/Notifications: 4.0 rating - Incident Management: 4.0 rating - Real-Time Monitoring: 4.0 rating #### Feature-related review snippet Reviewer: Harshul S. Reviewer details: Information Technology and Services, 10,001+ employees Published: April 21, 2026 > "The interface is simple enough that even non‑tech people can follow instructions." ### Gallery tab Ease of use: 4.6 out of 5 (11,636 reviews) #### Related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: March 29, 2026 > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value." ### Integrations tab TeamViewer ONE connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/194565/TeamViewer/#integrations) #### Most popular integrations - Jira: 4.5 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - Zoho Desk: 4.5 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: David N. Reviewer details: Biotechnology, 51-200 employees Published: April 27, 2026 > "Integrates and deploys well with most MDMs." --- ## Wrike Rating: 4.4 out of 5 (3,036 reviews) Profile: [Wrike](https://www.capterra.com/p/76113/Wrike/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Wrike is the AI-powered work delivery platform for IT service management, helping you resolve tickets faster and meet SLAs. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Centralized real-time team collaboration - Comprehensive project tracking tools Cons: - High and inflexible pricing structure - Frequent minor bugs and glitches #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 5.0 rating - Inventory Management: 5.0 rating - Third-Party Integrations: 5.0 rating - Alerts/Notifications: 4.0 rating #### Lowest rated features - Ticket Management: 3.0 rating #### Feature-related review snippet Reviewer: Ojaswini W. Reviewer details: Marketing and Advertising, 10,001+ employees Published: May 6, 2026 > "Additionally, the flexibility of the interface is a major advantage." ### Gallery tab Ease of use: 4.2 out of 5 (3,036 reviews) #### Related review snippet Reviewer: Thiago F. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 21, 2026 > "It is a robust platform that helps centralize project management, improve workflow visibility, and keep teams aligned across multiple demands and deadlines." ### Integrations tab Wrike connects with 136+ software tools. [See all integrations](https://www.capterra.com/p/76113/Wrike/#integrations) #### Most popular integrations - QuickBooks Online: 4.3 rating - Microsoft Outlook: 4.3 rating - Bitbucket: 4.6 rating - Microsoft Viva Engage: 4.2 rating - Marketo Engage: 4.8 rating - Zoho Books: 4.4 rating #### Integrations-related review snippet Reviewer: Lauren P. Reviewer details: Entertainment, 501-1,000 employees Published: April 22, 2026 > "Wrike’s integrations are also a big win; being able to connect it to tools like Outlook, Teams, Box keep communication and files tied directly to the work." --- ## EngageBay CRM Rating: 4.6 out of 5 (910 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and workflow disruptions - Email delivery and quota restrictions #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Help Desk Management: 5.0 rating - IT Asset Management: 5.0 rating - Real-Time Monitoring: 5.0 rating #### Lowest rated features - Real-Time Notifications: 5.0 rating - Support Ticket Management: 5.0 rating - Ticket Management: 5.0 rating - Workflow Management: 5.0 rating #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (910 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Daniel C. Reviewer details: Computer Software, 1-10 employees Published: December 18, 2024 > "Overall, a great way to locate software that is fully integrated with all your business needs" --- ## mHelpDesk Rating: 4.3 out of 5 (824 reviews) Profile: [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The fastest, easiest, and highest value IT service software to automate everything from first customer contact to getting paid. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Accessible learning and navigation - Extensive customization options Cons: - Persistent bugs and glitches - Frequent slowdowns and lag #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.5 rating - Ticket Management: 4.0 rating - IT Asset Management: 3.5 rating - Incident Management: 4.0 rating #### Lowest rated features - Real-Time Reporting: 3.0 rating - Service Level Agreement (SLA) Management: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (824 reviews) #### Related review snippet Reviewer: Mohamed H. Reviewer details: Airlines/Aviation, 201-500 employees Published: May 16, 2025 > "Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks" ### Integrations tab mHelpDesk connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/77264/mHelpDesk/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Mailchimp: 4.5 rating - Google Workspace: 4.7 rating - WordPress: 4.6 rating - QuickBooks Online: 5.0 rating - Google Analytics 360: 4.7 rating - Google Calendar: 5.0 rating - Stripe: 4.6 rating - QuickBooks Online Advanced: 4.4 rating --- ## JIRA Service Management Rating: 4.5 out of 5 (772 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Support Ticket Management: 4.5 rating - Help Desk Management: 4.7 rating - Incident Management: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.2 rating - Real-Time Monitoring: 4.0 rating - Compliance Management: 4.3 rating - API: 4.3 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (772 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Spiceworks Cloud Help Desk Rating: 4.4 out of 5 (586 reviews) Profile: [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Active IT peer community - Comprehensive network oversight tools Cons: - Recurring software glitches - Overwhelming email notifications #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.8 rating - Task Management: 5.0 rating - Help Desk Management: 4.3 rating - Project Management: 5.0 rating #### Lowest rated features - IT Asset Management: 3.0 rating - Self Service Portal: 4.0 rating - Change Management: 4.0 rating - Problem Management: 4.0 rating #### Feature-related review snippet Reviewer: Piergiorgio Tamiazzo C. Reviewer details: Individual & Family Services, 11-50 employees Published: July 20, 2026 > "I like the friendly interface of Spiceworks Cloud Help Desk." ### Gallery tab Ease of use: 4.3 out of 5 (586 reviews) #### Related review snippet Reviewer: Gannon M. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: October 9, 2025 > "I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Ticket Management: 4.7 rating - Support Ticket Management: 4.4 rating - Help Desk Management: 4.5 rating - Incident Management: 4.5 rating #### Lowest rated features - Task Management: 3.3 rating - Inventory Management: 2.0 rating - Change Management: 3.0 rating - Real-Time Notifications: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 51-200 employees Published: August 21, 2025 > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## LogMeIn Central Rating: 4.5 out of 5 (336 reviews) Profile: [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Simplified endpoint management for desktops, servers, and mobile laptops. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Remote computer accessibility features - Comprehensive security management tools Cons: - High and increasing pricing #### Starting price Starting price: $46.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Monitoring: 4.5 rating - Alerts/Notifications: 5.0 rating - Help Desk Management: 5.0 rating - Ticket Management: 5.0 rating #### Lowest rated features - Compliance Management: 5.0 rating - Incident Management: 5.0 rating - Inventory Management: 5.0 rating - Release Management: 5.0 rating #### Feature-related review snippet Reviewer: Wasek T. Reviewer details: Information Technology and Services, 1-10 employees Published: August 5, 2025 > "The whole interface is user friendly for both sides." ### Gallery tab Ease of use: 4.5 out of 5 (336 reviews) #### Related review snippet Reviewer: Wasek T. Reviewer details: Information Technology and Services, 1-10 employees Published: August 5, 2025 > "It has many tools such as file transfer, chat box, multiple display selector and works with mobile devices too." --- ## Pipefy Rating: 4.6 out of 5 (323 reviews) Profile: [Pipefy](https://www.capterra.com/p/144848/Pipefy/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Pipefy is a no-code platform that gives business teams autonomy while providing IT with stronger control. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $33.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Ticket Management: Not available - Support Ticket Management: Available - Alerts/Notifications: Available - Real-Time Monitoring: Not available - Task Management: Available - Self Service Portal: Available - Third-Party Integrations: Available - Workflow Management: Available - Problem Management: Not available - Activity Dashboard: Available - Inventory Management: Not available - Knowledge Management: Not available ### Gallery tab Ease of use: 4.5 out of 5 (323 reviews) #### Related review snippet Reviewer: Sheniga K. Reviewer details: Education Management, 11-50 employees Published: June 11, 2026 > "Pipefy provides a structured and process‑driven approach to managing workflows, making it particularly useful for standardising repetitive business processes." ### Integrations tab Pipefy connects with 142+ software tools. [See all integrations](https://www.capterra.com/p/144848/Pipefy/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.0 rating - Mailchimp: 4.5 rating - GitHub: 4.8 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Amir N. Reviewer details: Utilities, 11-50 employees Published: June 3, 2022 > "Their integration with Workato is seamless." --- ## Pulseway Rating: 4.7 out of 5 (310 reviews) Profile: [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Pulseway provides an IT solution combining remote monitoring, automation, customization, scalability, security, & cost-effectiveness. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Extensive evolving feature set - Robust and flexible security management Cons: - Occasional bugs and inconsistencies #### Starting price Starting price: $67.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.5 rating - Real-Time Notifications: 4.8 rating - Configuration Management: 5.0 rating - Compliance Management: 4.3 rating #### Lowest rated features - API: 3.5 rating - Real-Time Monitoring: 4.5 rating - Ticket Management: 5.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: ernesto P. Reviewer details: Retail, 51-200 employees Published: September 11, 2024 > "What I liked most about Pulseway was its intuitive and user-friendly interface." ### Gallery tab Ease of use: 4.7 out of 5 (310 reviews) #### Related review snippet Reviewer: Christopher R. Reviewer details: Information Technology and Services, 1-10 employees Published: September 25, 2024 > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. " ### Integrations tab Pulseway connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/141792/Pulseway/#integrations) #### Most popular integrations - Slack: 4.5 rating - Zendesk Suite: 4.4 rating - Xero: 4.4 rating - IT Glue: 5.0 rating - ConnectWise PSA: 4.1 rating - Bitdefender GravityZone: 5.0 rating #### Integrations-related review snippet Reviewer: Benjamin R. Reviewer details: Events Services, 1-10 employees Published: September 10, 2024 > "The integration of BitDefender has been a great help too." --- ## Milvus Rating: 4.8 out of 5 (298 reviews) Profile: [Milvus](https://www.capterra.com/p/202528/Milvus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A unified Help Desk, Service Desk, and IT management platform integrating omnichannel support, smart inventory, and AI for MSPs and IT #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient call handling - Enhanced operational oversight tools Cons: - Inconsistent remote access performance #### Starting price Starting price: R$35.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Service Level Agreement (SLA) Management: 4.8 rating - Ticket Management: 4.9 rating - Real-Time Monitoring: 4.6 rating - Alerts/Notifications: 4.7 rating #### Lowest rated features - Task Management: 4.2 rating - Project Management: 3.8 rating - Knowledge Management: 4.3 rating - API: 3.0 rating ### Gallery tab Ease of use: 4.8 out of 5 (298 reviews) ### Integrations tab Milvus connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/202528/Milvus/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating --- ## JumpCloud Rating: 4.6 out of 5 (293 reviews) Profile: [JumpCloud](https://www.capterra.com/p/175092/JumpCloud-DaaS/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The JumpCloud Directory Platform reimagines the directory as a complete platform for identity, access, and device management. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $3.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Dashboard: 4.2 rating - Compliance Management: 4.3 rating - Self Service Portal: 3.5 rating - Configuration Management: 4.0 rating #### Lowest rated features - API: 3.0 rating - Third-Party Integrations: 3.5 rating - Inventory Management: 4.0 rating - Real-Time Notifications: 4.0 rating #### Feature-related review snippet Reviewer: Laura T. Reviewer details: Computer Software, 11-50 employees Published: October 1, 2024 > "The interface is user-friendly and the ability to manage multiple systems and applications from one platform is a game changer." ### Gallery tab Ease of use: 4.6 out of 5 (293 reviews) #### Related review snippet Reviewer: Niraj K. Reviewer details: Information Technology and Services, 501-1,000 employees Published: June 29, 2026 > "It allows administrators to manage users, devices, and access controls from a single, cloud-based console, which significantly reduces complexity and improves security." ### Integrations tab JumpCloud connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/175092/JumpCloud-DaaS/#integrations) #### Most popular integrations - Slack: 5.0 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.8 rating - Microsoft 365: 4.6 rating - GitHub: 4.6 rating #### Integrations-related review snippet Reviewer: William M. Reviewer details: Renewables & Environment, 201-500 employees Published: July 10, 2025 > "JumpCloud integration allows us to make sure the information stays consistent by providing additional redundancy." --- ## ConnectWise PSA Rating: 4.1 out of 5 (280 reviews) Profile: [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ConnectWise helps you distinguish yourself from the competition by offering proactive, business-focused technology services. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Pros: - Extensive integration ecosystem - Comprehensive project and ticket system Cons: - Frequent performance slowdowns #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Ticket Management: 3.9 rating - Alerts/Notifications: 4.2 rating - Support Ticket Management: 3.9 rating - Real-Time Notifications: 3.0 rating #### Lowest rated features - Incident Management: 2.5 rating - Activity Dashboard: 3.8 rating - IT Asset Management: 3.8 rating - Workflow Management: 3.8 rating ### Gallery tab Ease of use: 3.7 out of 5 (280 reviews) #### Related review snippet Reviewer: Josh D. Reviewer details: Information Technology and Services, 11-50 employees Published: July 21, 2026 > "The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk." ### Integrations tab ConnectWise PSA connects with 60+ software tools. [See all integrations](https://www.capterra.com/p/107931/ConnectWise-Manage/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Google Calendar: 4.8 rating - Xero: 4.4 rating - Zapier: 4.7 rating - ScreenConnect: 4.6 rating #### Integrations-related review snippet Reviewer: Eileen W. Reviewer details: Professional Training & Coaching, 11-50 employees Published: March 27, 2026 > "It has many integrations across many softwares and highly customizable." --- ## WebTitan Rating: 4.5 out of 5 (276 reviews) Profile: [WebTitan](https://www.capterra.com/p/146034/WebTitan/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DNS web content & security filter for business that blocks malware, ransomware and phishing + provides advanced web content control. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.40 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Monitoring: 4.3 rating - Real-Time Reporting: 5.0 rating - Activity Dashboard: 4.0 rating - Compliance Management: 4.0 rating #### Lowest rated features - Incident Management: 4.0 rating - Real-Time Notifications: 4.0 rating - SSL Security: 4.0 rating #### Feature-related review snippet Reviewer: Candice P. Reviewer details: Non-Profit Organization Management, 201-500 employees Published: December 20, 2021 > "The interface is just like the Spamtitan so it was an easy onboard." ### Gallery tab Ease of use: 4.4 out of 5 (276 reviews) #### Related review snippet Reviewer: Aaron T. Reviewer details: Information Technology and Services, 11-50 employees Published: November 21, 2024 > "It is also very flexible and can be used to have separate policies for different sets of users, and the AD integration makes this easy to apply." ### Integrations tab WebTitan connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/146034/WebTitan/#integrations) #### Most popular integrations - Boundless Automation: 4.5 rating --- ## Splunk Enterprise Rating: 4.6 out of 5 (264 reviews) Profile: [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive real-time dashboard monitoring - Centralized and efficient log management Cons: - High and unpredictable pricing #### Starting price Starting price: Not available Pricing details: Usage Based, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Monitoring: 5.0 rating - Alerts/Notifications: 5.0 rating - Knowledge Management: 5.0 rating - Real-Time Notifications: 5.0 rating #### Lowest rated features - Ticket Management: 2.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Amelia B. Reviewer details: Public Relations and Communications, 51-200 employees Published: July 23, 2026 > "The interface can be a bit overwhelming at first, but once you get the hang of it, it's pretty intuitive." ### Gallery tab Ease of use: 4.1 out of 5 (264 reviews) #### Related review snippet Reviewer: Jeremy P. Reviewer details: Computer Software, 201-500 employees Published: May 21, 2026 > "This is very cluttered; I’m just going to continue — the dashboards are really good, simple drag-and-drop style and you can easily create something ready for production in less than 15 minutes, without having to write even a single line of code." ### Integrations tab Splunk Enterprise connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/94317/Splunk/#integrations) #### Most popular integrations - Microsoft Excel: 4.8 rating - Microsoft 365: 4.6 rating - Tableau: 4.6 rating - Microsoft SQL Server: 4.6 rating - Amazon S3: 5.0 rating - Okta: 5.0 rating - Jenkins: 4.5 rating - OneLogin: 4.6 rating - Microsoft Entra ID: 5.0 rating --- ## MSP360 Backup Rating: 4.6 out of 5 (251 reviews) Profile: [MSP360 Backup](https://www.capterra.com/p/143536/MSP360-Managed-Backup/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Secure, scalable, cost-effective backup solution that eliminates vendor lock-in, reduces maintenance time, maximizes MSP profitability #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.4 rating - Contract/License Management: 3.8 rating - Client Portal: 3.8 rating - IT Asset Management: 4.0 rating #### Lowest rated features - Incident Management: 4.0 rating #### Feature-related review snippet Reviewer: Diego F. Reviewer details: Information Technology and Services, 1-10 employees Published: September 8, 2022 > "Easy to use interface and effective functionality." ### Gallery tab Ease of use: 4.4 out of 5 (251 reviews) #### Related review snippet Reviewer: Daniel E. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: March 24, 2026 > "The platform performs reliably for routine backups, and the centralized management console is useful for overseeing multiple systems." ### Integrations tab MSP360 Backup connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/143536/MSP360-Managed-Backup/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Google Cloud: 5.0 rating - Microsoft Azure: 5.0 rating - ScreenConnect: 5.0 rating - NinjaOne: 4.7 rating #### Integrations-related review snippet Reviewer: Jamie S. Reviewer details: Information Technology and Services, 11-50 employees Published: September 8, 2022 > "Great so far, plan to integrate several more companies." --- Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (171) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Alerts/Notifications Change Management Compliance Management Configuration Management Contract/License Management Generative AI Inventory Management Knowledge Management Problem Management Real-Time Monitoring Release Management Resource Allocation & Planning Self Service Portal Service Catalog Service Request Management Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [ITSM Software](https://www.capterra.com/itsm-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/) Table of Contents - [2\. The benefits of IT service software](#the-benefits-of-it-service-software) - [3\. Typical features of IT service software](#typical-features-of-it-service-software) - [4\. The cost of IT service software](#the-cost-of-it-service-software) - [5\. Considerations when purchasing IT service software](#considerations-when-purchasing-it-service-software) - [Sources](#sources) ## 2\. The benefits of IT service software - **Boosts operational visibility:** It's crucial for growing businesses to fully understand how their processes operate, if they intend to make continuous improvements to company practices. With IT service software, your business can gain a better understanding of the IT assets you possess, how you handle customer service requests, how you manage product releases, and more. This would allow you to pinpoint operational bottlenecks and implement process improvements. - **Enhances process efficiency:** IT service software offers features such as help desk management, incident management, and ticket management that help automate key aspects of the customer service process. This allows your business to streamline operations and provide better service to customers. Features such as IT asset management also enable your organization to better allocate IT resources and track the resources needed for specific processes, thereby enabling better decision-making and optimizing company operations. - **Improves customer service:** IT service software automates the help desk ticketing process to streamline your customer support efforts. It automatically collects and transfers customer information/queries to an appropriate support technician. This ensures customer service requests are handled on time, improving customer satisfaction rates. * * * ## 3\. Typical features of IT service software - **Help desk management:** Use a ticketing system to provide customer support and manage service requests for IT incidents, system configurations, and other IT issues.  - **Incident management:** Identify and resolve unplanned service failures or incidents to improve service efforts.  - **IT asset management:** Manage the IT inventory, track changes to hardware and software configurations, and maintain an accurate record of all available assets.  - **Compliance management:** Track and manage nonadherence to policies in a service, product, process, or even supplier behavior to avoid penalties or fines.  - **Configuration management:** Identify, manage, and monitor key components of computer systems, including both hardware and software, and ensure consistent system performance to help avoid system failures. - **Inventory management:** Maintain a central repository of all available IT resources, and track in-hand quantities to maintain proper supply.  - **Problem management:** Identify and solve the underlying cause of IT incidents to prevent future mishaps, streamline issue management efforts, and resolve issues on time.  - **Real-time monitoring:** Track system health and performance continuously, get instant updates and alerts, and check if systems are running properly to offer the best service possible to customers. - **Release management:** Plan and coordinate the testing and deployment of IT service releases, such as service changes, and streamline software/hardware release initiatives. - **Ticket management:** Track customer interactions and automate the issue resolution process to streamline the customer service function and boost staff productivity. * * * ## 4\. The cost of IT service software Most products in this market are priced on a per user, per month basis (billed annually). Pricing can be divided into three pricing tiers based on the starting prices: **Price ranges:\*** - $12- $38 - $38 - $79 - $79+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on July 1, 2022. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ * * * ## 5\. Considerations when purchasing IT service software - **Cost:** It's important to understand that IT service tools that cost more are not necessarily better products. Ask your shortlisted software vendor if they offer a free trial. This way, you can try out the product and determine if it works well for your company before purchasing it. - **Technical support:** Since IT service software automates many processes within your organization, it requires round-the-clock technical support. If your chosen software happens to malfunction, the majority of your customer service efforts will get stalled. This could hurt your customer retention and customer satisfaction rates. Therefore, be sure to ask the vendor if they offer 24/7 technical support to avoid the detrimental consequences associated with technical glitches. - **Additional features:** Before purchasing any IT service software, consider what additional features your business may require to streamline its processes. For instance, self-service portals, remote software access, and SMS alerts for help desk agents are all valuable features that can help your company further automate key workflows. However, not all IT service platforms offer these features. Consult the software vendor to determine whether their product offers all the features your team needs to become successful. * * * ### Sources Products evaluated for the pricing calculation were taken from Capterra’s [IT service software Shortlist](https://www.capterra.com/it-service-software/#shortlist). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.