IT Service Software
Find the best IT Service Software for your business. Compare product reviews and features to build your list.
Find the best IT Service Software for your business. Compare product reviews and features to build your list.
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SolarWinds Service Desk, previously Samanage Service Platform, unites employees around the globe by enabling companies to manage and automate a diverse range of IT service desk processes and tasks. SolarWinds Service Desk, powered by AI, can streamline ticket routing, suggest solutions, and enable your help desk to focus on bigger picture projects instead of repetitive tasks. Built with ITIL best practices in mind, you can achieve faster ticket resolutions, improve SLAs, and more. Learn more about SolarWinds Service Desk
SolarWinds Service Desk makes IT service delivery seamless, enabling you to streamline and automate processes with the power of AI! Learn more about SolarWinds Service Desk
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about InvGate Service Desk
Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización. Learn more about InvGate Service Desk
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), built-in remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows you to pay a fixed monthly cost that includes unlimited devices and endpoint monitoring, offering transparent and predictable pricing. Try 100% free for 30-days. Learn more about Atera
Atera is the ultimate all-in-one RMM Software for MSPs and IT Pros. Fixed Cost with unlimited devices, Its that simple. Try for free. Learn more about Atera
Get an RMM to manage your customers IT, so you can protect your business. Don't settle when it comes to managing your customers IT infrastructure. With ConnectWise Command, exceed their expectations with our Remote Monitoring and Management (RMM) solution that provides proactive tools and NOC services regardless of device environment. An RMM for servers, desktops, networks and mobile. Learn more about ConnectWise Command
ConnectWise Command, an RMM to manage your customers IT, so you can protect your business. For servers, desktops, networks and mobile. Learn more about ConnectWise Command
Wrike is an IT service management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as ServiceNow for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike. Learn more about Wrike
Wrike is an IT service management software with templates, Gantt charts, advanced security, automated approvals, and 400+ integrations. Learn more about Wrike
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers. Learn more about JIRA Service Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM
NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love. Learn more about NinjaRMM
Vivantio is a leading enterprise service management platform that combines service-focused CRM capabilities, ESM principles, and measurable outcomes that empower organizations to improve service while reducing costs, achieving business goals and serving happier customers.
Our story began in 2003, inspired by the desire to build a multi-tenant platform thats reliable, configurable and secure. Today, Vivantio is one of the most trusted service management SaaS providers for service teams. Learn more about Vivantio
SaaS platform that provides enterprise service management through automated routing, alerts, interaction tracking and more. Learn more about Vivantio
Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk
Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. Learn more about Zendesk
Comprehensive, automated IT services via AI - designed for small to midsized business. Providing real-time IT support to 25,000 users and centralized IT management to over 400 customers, Electric offers companies a 70% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. Learn more about Electric AI
Comprehensive, automated IT services via AI - designed for small to midsized business. Learn more about Electric AI
Trusted by 92 of the fortune 100, Splunk is a customizable data analytics platform that empowers you to investigate, monitor, analyze and act. From IT to security to business operations, Splunk is the data-to-everything platform that enables you to take action in real-time. With Splunk, you can predict and prevent IT problems, streamline your entire security stack, minimize unplanned downtime, and explore and visualize business processes for increased transparency all in one platform. Learn more about Splunk Enterprise
Trusted by 92 of the fortune 100, Splunk helps you investigate, monitor, analyze, and act on all of your organizations data. Learn more about Splunk Enterprise
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Processing service requests and managing incidents is simple and intuitive. Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice a perfect fit for your organization's IT needs. Learn more about Freshservice
Online ITIL service desk that helps you manage your IT infrastructure, minus the complications. Learn more about Freshservice
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need. Learn more about SeamlessDesk
Cloud-based service desk software designed to provide you with everything you need for one low price. Learn more about SeamlessDesk
HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement. Assist AI learns from your internal knowledge base and can respond to messages on Slack automatically with solutions. Users can give feedback on the quality of Assist AIs answers, allowing the AI-model to learn continuously.. Learn more about HappyFox Assist AI
Automate your Internal IT & HR Support with AI and Conversational Ticketing. Learn more about HappyFox Assist AI
OTRS is a fully-managed IT service management suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. IT service professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Learn more about OTRS
Fully-managed IT service management suite that includes ticketing, workflow automation & notification for IT service professionals. Learn more about OTRS
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ManageEngine ServiceDesk Plus
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ManageEngine ServiceDesk Plus
VIRIMA offers best-in-class ITAM and ITSM features at an unbelievable value. Agentless and agent-based discovery options. Automatic relationship and dependency mapping. Insightful visualizations and dashboards. PinkVERIFY CMDB and ITSM processes with a workflow generator. Integrations with cloud providers, hypervisors, network & security monitoring, and even ServiceNow. SaaS and on-prem deployments. Clear, modern UI. VIRIMA does so much you'll wonder why you havent heard of it before! Learn more about Virima
VIRIMA solves your toughest IT asset and service management problems. No other platform offers the features, flexibility, and value. Learn more about Virima
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management
Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets.
TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers.
Available On Demand, you can start using this powerful enterprise software suite right away. Learn more about TeamHeadquarters
Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support. Learn more about TeamHeadquarters
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Learn more about VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR IT Asset Management
Discover the Next Generation of Service Management. Deliver innovative & affordable ITSM that outperforms the competition. ChangeGear by SunView Software delivers a single-platform ITSM solution that goes beyond the scope of the ¿IT department¿ to serve the needs of the entire enterprise. Learn more about ChangeGear
Experience the next generation of ITSM. Be the heroes of the organization. Deliver smart and personalized services to knowledge workers Learn more about ChangeGear
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.
It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about HaloITSM
HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
Achieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed an intuitive and collaborative IT Service Management solution that transparently integrates with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views. Combined with powerful Asset Management tools, Navigator is your complete IT management solution. Learn more about Alloy Navigator
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
BlueFolder is a web-based service management solution that offers a unique blend of ease-of-use and breadth of functionality. Along with features such as robust ticket management, scheduling/dispatch, and billing, BlueFolder stands apart with features like a powerful customer portal, asset/equipment tracking, and customer notifications. Try it free for 15 days (no credit card required) and find out how easy and powerful it is to use! Learn more about BlueFolder
Software built for IT service business professionals; centralizing ticket & customer management, billing, team scheduling and more. Learn more about BlueFolder
What is IT Service Software?
IT Service software helps IT service providers to sell, implement, deliver and bill their services by automating field services and technician management.
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