# Page 2 | Best IT Service Software 2026 | Capterra > Page 2 - Find the top IT Service software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/it-service-software --- # Best IT Service Software - Page 2 [## Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) [4.5 (244)](https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews/) Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms. [Learn more about Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 83% recommend this product [## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) [4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Unified endpoint management for IT teams and MSPs. Automate updates, secure every device, and resolve issues from one intelligent plat [Learn more about LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) [Capterra Shortlist](https://www.capterra.com/it-service-software/shortlist/) Everything your IT service desk needs to work smarter and happier. Backed by industry-leading, US-based 24/7 technical support. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 84% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Vivantio](https://www.capterra.com/p/216733/Vivantio/) [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Vivantio, built on ITIL4, offers robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. [Learn more about Vivantio](https://www.capterra.com/p/216733/Vivantio/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) [4.5 (173)](https://www.capterra.com/p/175522/ACMP-Inventory/reviews/) ACMP offers modular and scalable solutions for your specific challenges in the IT department. [Learn more about ACMP Suite](https://www.capterra.com/p/175522/ACMP-Inventory/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 87% recommend this product [## Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) [4.2 (156)](https://www.capterra.com/p/223239/Autotask-PSA/reviews/) Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database. [Learn more about Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Automox](https://www.capterra.com/p/148872/Automox/) [4.7 (153)](https://www.capterra.com/p/148872/Automox/reviews/) Automox is a cloud-based patch management platform, offering modern cyber hygiene to raise the world's security confidence. [Learn more about Automox](https://www.capterra.com/p/148872/Automox/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 93% recommend this product [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) [4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [Capterra Shortlist](https://www.capterra.com/it-service-software/shortlist/) No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.  [Learn more about TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Syncro](https://www.capterra.com/p/207618/Syncro/) [4.6 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Syncro is the integrated business platform for delivering the best IT service. PSA, RMM and remote access in one affordable package. [Learn more about Syncro](https://www.capterra.com/p/207618/Syncro/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 89% recommend this product [## Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Hiver is an AI, IT service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools. [Learn more about Hiver](https://www.capterra.com/p/142975/Hiver/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 83% recommend this product [## ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) [4.1 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/) [Capterra Shortlist](https://www.capterra.com/it-service-software/shortlist/) Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery & drive revenue growth. [Learn more about ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Domotz](https://www.capterra.com/p/149665/Domotz-PRO/) [4.9 (126)](https://www.capterra.com/p/149665/Domotz-PRO/reviews/) IT service software that helps teams monitor networks, identify issues early, and deliver faster, more reliable support. [Learn more about Domotz](https://www.capterra.com/p/149665/Domotz-PRO/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 95% recommend this product [## Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) [4.1 (123)](https://www.capterra.com/p/179421/Web-Help-Desk/reviews/) Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs. [Learn more about Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## SmartDeploy](https://www.capterra.com/p/171214/SmartDeploy/) [4.8 (117)](https://www.capterra.com/p/171214/SmartDeploy/reviews/) SmartDeploy is a Windows imaging & OS deployment tool for IT teams managing 50–10K endpoints across remote, on-prem, or hybrid fleets. [Learn more about SmartDeploy](https://www.capterra.com/p/171214/SmartDeploy/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 98% recommend this product [## BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) [4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Radically redesigned to set a new standard for IT service management on-premises or in the cloud. [Learn more about BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) [4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## monday service](https://www.capterra.com/p/10023357/monday-service/) [4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI [Learn more about monday service](https://www.capterra.com/p/10023357/monday-service/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management 82% recommend this product [## Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) [4.8 (97)](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/reviews/) [Capterra Shortlist](https://www.capterra.com/it-service-software/shortlist/) All-in-One IT Services software designed for managed service providers to manage IT services, remote monitoring and management. [Learn more about Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## OTRS](https://www.capterra.com/p/127284/OTRS/) [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Fully-managed IT service solution that includes ticketing, workflow automation, CMDB & 17 pre-configured verified ITIL practices. [Learn more about OTRS](https://www.capterra.com/p/127284/OTRS/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) [4.7 (94)](https://www.capterra.com/p/109930/BlueFolder/reviews/) Software built for IT service business professionals; centralizing ticket & customer management, billing, team scheduling and more. [Learn more about BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## SoftExpert Suite](https://www.capterra.com/p/91596/SoftExpert-BPM/) [4.6 (84)](https://www.capterra.com/p/91596/SoftExpert-BPM/reviews/) SoftExpert Suite is a software for IT and business service management (ITSM), based on the best management principles and practices. [Learn more about SoftExpert Suite](https://www.capterra.com/p/91596/SoftExpert-BPM/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) [4.5 (75)](https://www.capterra.com/p/126334/Lansweeper/reviews/) Discover Your IT. IT Asset Management Software That Finds & Manages All Assets Across Your Enterprise. [Learn more about Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## FieldAware](https://www.capterra.com/p/120648/FieldAware/) [3.4 (67)](https://www.capterra.com/p/120648/FieldAware/reviews/) Our made-for-mobile, cloud-based service software provides power and total flexibility for better field service management. [Learn more about FieldAware](https://www.capterra.com/p/120648/FieldAware/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) [4.5 (64)](https://www.capterra.com/p/108129/Alloy-Navigator/reviews/) Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. [Learn more about Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## The Service Program](https://www.capterra.com/p/92921/The-Service-Program/) [4.6 (59)](https://www.capterra.com/p/92921/The-Service-Program/reviews/) QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools. [Learn more about The Service Program](https://www.capterra.com/p/92921/The-Service-Program/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Deepser](https://www.capterra.com/p/178946/Deepser/) [4.6 (57)](https://www.capterra.com/p/178946/Deepser/reviews/) Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance. [Learn more about Deepser](https://www.capterra.com/p/178946/Deepser/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## CloudRadial](https://www.capterra.com/p/199354/CloudRadial/) [4.7 (55)](https://www.capterra.com/p/199354/CloudRadial/reviews/) [Capterra Shortlist](https://www.capterra.com/it-service-software/shortlist/) CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience.  [Learn more about CloudRadial](https://www.capterra.com/p/199354/CloudRadial/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) [4.0 (51)](https://www.capterra.com/p/146239/ChangeGear-ITSM/reviews/) ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester. [Learn more about ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. [Learn more about HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) [4.5 (42)](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/reviews/) ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience. [Learn more about ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [4.3 (41)](https://www.capterra.com/p/213158/Datto-RMM/reviews/) Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base. [Learn more about Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Symantec Ghost Solution Suite](https://www.capterra.com/p/156416/Symantec-Ghost-Solution-Suite/) [4.3 (36)](https://www.capterra.com/p/156416/Symantec-Ghost-Solution-Suite/reviews/) Disk imaging suite that helps businesses with OS deployment, cross-platform migration management, device mapping and more. [Learn more about Symantec Ghost Solution Suite](https://www.capterra.com/p/156416/Symantec-Ghost-Solution-Suite/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## EcholoN](https://www.capterra.com/p/189744/Echolon/) [4.7 (35)](https://www.capterra.com/p/189744/Echolon/#reviews) EcholoN as ITSM software covers all disciplines of ITIL-compliant IT service management. Customizable and expandable. [Learn more about EcholoN](https://www.capterra.com/p/189744/Echolon/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## NetSupport Manager](https://www.capterra.com/p/18719/NetSupport-Manager/) [4.8 (32)](https://www.capterra.com/p/18719/NetSupport-Manager/reviews/) Secure remote connection to critical systems, servers and users - from anywhere to anywhere! [Learn more about NetSupport Manager](https://www.capterra.com/p/18719/NetSupport-Manager/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) [4.8 (30)](https://www.capterra.com/p/204466/HelpSpace/reviews/) Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations [Learn more about HelpSpace](https://www.capterra.com/p/204466/HelpSpace/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Hornbill](https://www.capterra.com/p/143649/Hornbill/) [4.7 (30)](https://www.capterra.com/p/143649/Hornbill/reviews/) Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus. [Learn more about Hornbill](https://www.capterra.com/p/143649/Hornbill/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) [4.6 (29)](https://www.capterra.com/p/143589/ALVAO-Service-Desk/reviews/) ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration [Learn more about ALVAO Service Desk](https://www.capterra.com/p/143589/ALVAO-Service-Desk/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) [4.1 (29)](https://www.capterra.com/p/158273/Kaseya-BMS/reviews/) Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs and IT Departments. [Learn more about Kaseya BMS](https://www.capterra.com/p/158273/Kaseya-BMS/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Xurrent](https://www.capterra.com/p/146207/ITRP/) [4.7 (27)](https://www.capterra.com/p/146207/ITRP/reviews/) Modern ITSM with AI. Xurrent's easy-to-deploy, low-TCO platform connects teams, automates workflows, & drives business improvement. [Learn more about Xurrent](https://www.capterra.com/p/146207/ITRP/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## XEOX](https://www.capterra.com/p/206486/XEOX/) [4.5 (27)](https://www.capterra.com/p/206486/XEOX/reviews/) Cloud-based IT management tool with integrated patch management, remote access, software distribution and IT asset management.  [Learn more about XEOX](https://www.capterra.com/p/206486/XEOX/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## JDisc Discovery](https://www.capterra.com/p/130077/JDisc-Discovery/) [4.7 (26)](https://www.capterra.com/p/130077/JDisc-Discovery/reviews/) Enhance IT Service Management with accurate asset data from JDisc Discovery — agentless, automated, and always up to date. [Learn more about JDisc Discovery](https://www.capterra.com/p/130077/JDisc-Discovery/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Intelligent Service Management](https://www.capterra.com/p/156351/Cloud-Service-Management/) [4.4 (24)](https://www.capterra.com/p/156351/Cloud-Service-Management/reviews/) ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management [Learn more about Intelligent Service Management](https://www.capterra.com/p/156351/Cloud-Service-Management/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Canfigure](https://www.capterra.com/p/184941/Canfigure/) [4.7 (23)](https://www.capterra.com/p/184941/Canfigure/reviews/) Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise. [Learn more about Canfigure](https://www.capterra.com/p/184941/Canfigure/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ITarian](https://www.capterra.com/p/185768/ITarain/) [3.8 (23)](https://www.capterra.com/p/185768/ITarain/reviews/) Centralized IT management platform that includes remote monitoring, patch management, and more. [Learn more about ITarian](https://www.capterra.com/p/185768/ITarain/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Electric AI](https://www.capterra.com/p/187542/Electric-AI/) [3.7 (23)](https://www.capterra.com/p/187542/Electric-AI/reviews/) All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free! [Learn more about Electric AI](https://www.capterra.com/p/187542/Electric-AI/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Callroute](https://www.capterra.com/p/10013066/Callroute/) [4.9 (21)](https://www.capterra.com/p/10013066/Callroute/reviews/) A cloud voice & management platform for Teams Phone & Webex. Manage, assign, integrate & automate all in one platform.  [Learn more about Callroute](https://www.capterra.com/p/10013066/Callroute/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## vScope](https://www.capterra.com/p/167864/vScope/) [4.7 (21)](https://www.capterra.com/p/167864/vScope/reviews/) Great Teams Have Great IT Visibility. vScope offers companies leading IT Inventory to help build a more productive organization. [Learn more about vScope](https://www.capterra.com/p/167864/vScope/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ky2help](https://www.capterra.com/p/196043/ky2help/) [4.3 (21)](https://www.capterra.com/p/196043/ky2help/reviews/) ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique! [Learn more about ky2help](https://www.capterra.com/p/196043/ky2help/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) [4.9 (18)](https://www.capterra.com/p/196664/ServoDesk/reviews/) Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery. [Learn more about ServoDesk](https://www.capterra.com/p/196664/ServoDesk/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management [## Infradesk](https://www.capterra.com/p/10007353/Infradesk/) [5.0 (17)](https://www.capterra.com/p/10007353/Infradesk/reviews/) Do you want to open tickets, manage workflows, control assets and obtain metrics with just one online tool? Use Infradesk. [Learn more about Infradesk](https://www.capterra.com/p/10007353/Infradesk/) IT Service features reviewers most value Alerts/Notifications Problem Management Real-Time Monitoring Self Service Portal Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management Page 2 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (168) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Alerts/Notifications Change Management Compliance Management Configuration Management Contract/License Management Generative AI Inventory Management Knowledge Management Problem Management Real-Time Monitoring Release Management Resource Allocation & Planning Self Service Portal Service Catalog Service Request Management Support Ticket Management Task Management Third-Party Integrations Ticket Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [ITSM Software](https://www.capterra.com/itsm-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[Portal Software](https://www.capterra.com/portal-software/)