SolarWinds Service Desk vs Kaseya VSA

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

MSPs seeking more revenue & profitability, and small IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

Rating


4.6 / 5
(496)
Read All Reviews

4.1 / 5
(176)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."


3.6 / 5


  • "Its powerful and easy to use. So, get your team on it, they would love it."

  • "When it works it is easy to use as long as you assemble your connection structure carefully. Works in both IE and Chrome desktop edition."

Customer Support


4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."


3.6 / 5


  • "Good overall experience although my service desk have had confidence knocked in the product with recent outages."

  • "Service Desk module is good and we use it everyday."

Features & Functionality


4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."


4.2 / 5


  • "What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement."

  • "Potential to do so many things with it. I like the ability to see software and hardware inventory quickly and run reports."

Value for Money


4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."


3.8 / 5


  • "Significant reduction in operational costs and increase in our ability to deliver value."

  • "The price is great compared to others. The back end and configuration could be easier and more intuitive."

Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • close Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • close Release Management
  • close Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 101573 thumb
View 5 screenshots 173428 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SolarWinds Service Desk vs Kaseya VSA

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