Vivantio vs Kaseya VSA

Starting Price

$48.00/month/user

Not provided by vendor

Best For

Mid-size and growing businesses with service management operations that need reporting/analysis, customizable branding, routing, escalation, real-time chat, interaction tracking and more.

MSPs seeking more revenue & profitability, and small IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

Rating


4.3 / 5
(159)
Read All Reviews

4.1 / 5
(176)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable."

  • "It's easy to use and the cost is great compared to other systems on the market with less features."


3.6 / 5


  • "Its powerful and easy to use. So, get your team on it, they would love it."

  • "When it works it is easy to use as long as you assemble your connection structure carefully. Works in both IE and Chrome desktop edition."

Customer Support


4.4 / 5


  • "Entirely trouble free usage, very stable service. Would recommend wholeheartedly to any organisation considering a new helpdesk software."

  • "Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management."


3.6 / 5


  • "Good overall experience although my service desk have had confidence knocked in the product with recent outages."

  • "Service Desk module is good and we use it everyday."

Features & Functionality


4.2 / 5


  • "I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done."

  • "Good features, but Interface could be improved."


4.2 / 5


  • "What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement."

  • "Potential to do so many things with it. I like the ability to see software and hardware inventory quickly and run reports."

Value for Money


4.2 / 5



3.8 / 5


  • "Significant reduction in operational costs and increase in our ability to deliver value."

  • "The price is great compared to others. The back end and configuration could be easier and more intuitive."

Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • close Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • close Release Management
  • close Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 182557 thumb
View 5 screenshots 173428 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Vivantio vs Kaseya VSA

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