ConnectWise Manage vs Service Management Automation X (SMAX)

Starting Price

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Best For

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

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Rating


4.1 / 5
(173)
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(0)

Ideal number of Users

1 - 499

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Ease of Use


3.6 / 5


  • "The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us."

  • "Some parts are a little clunky but over all the best I have used. The chat option is very good to have as well."



Customer Support


4 / 5


  • "Complete solution for Managed Service Providers. Great product for tracking your billable time and help desk tickets."

  • "Specific for the MSP industry. Connectwise is also very community driven, so that helps a lot with learning to leverage the software better."



Features & Functionality


4.2 / 5


  • "This program is very easy to navigate and find information that you need to successfully manage your business contact information and orders."

  • "I am able to quickly and easily adjust my day with the team. The scheduling aspect of the app is amazing."



Value for Money


3.9 / 5


  • "It tracks time, tickets, staffing/resources all in one roof. It has great job costing and integrates well with lots of other software."

  • "Ve used other much more expensive management platforms in the past, and they cost a lot more and had less features. Connectwise does a ton, and I would highly recommend it for any IT service provider."



Product Features

  • check Contract Management
  • close Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • close Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
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Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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ConnectWise Manage vs Service Management Automation X (SMAX)

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share Share Your Comparison of Service Management Automation X (SMAX) vs ConnectWise Manage