FieldAware vs Planio

Starting Price

$70.00/month/user

$9.00/month

Best For

FieldAware is perfectly suited for field service businesses of all sizes and industries. Any company that has field workers servicing customers remotely can benefit from our solution.

Software development teams use Planio for issue and bug tracking, agile workflows, tight integration with GIT/SVN, wikis and help desk.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


3.6 / 5
(49)
Read All Reviews

4.6 / 5
(20)
Read All Reviews

Ease of Use


3.6 / 5


  • "Easy to use in the mobile app. Gives us the ability to access all documents."

  • "Easy to use for both office staff and field engineers. It has a flexible workorder."


4.6 / 5


Customer Support


3.5 / 5


  • "Terrible customer service. Once you sign the contract, they don't care about you anymore."

  • "When we first implemented the system all was well. We had a couple of issues but their support team were great."


4.8 / 5


Features & Functionality


3.4 / 5


  • "When we first implemented this program we discovered very quickly how limited this program is."

  • "I like that FieldAware strives to accommodate our requests for modifications and customizations."


4.2 / 5


Value for Money


3 / 5



4.6 / 5


Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

View 3 screenshots 12615 thumb
View 1 screenshot 31075 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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FieldAware vs Planio

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