Lansweeper vs Zendesk

Starting Price

$495.00/year

$5.00/month/user

Best For

Small and medium companies as well as Enterprise, MSP and Consultants.

From start ups to Fortune 500 companies, over 80,000 customers trust Zendesk with their customer support, Help Desk and Live Chat needs.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.6 / 5
(41)
Read All Reviews

4.4 / 5
(2343)
Read All Reviews

Ease of Use


4.5 / 5



4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.4 / 5



4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.6 / 5


  • "The interface is powerful, allowing the administrators to navigate through trees of sites, assets, and all components of hardware and software."

  • "Application deploy, integrated uVNC remote desktop, Quick inventory management are just a few features that are great to have access to."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.5 / 5


  • "Excellent asset management software at a fair price."

  • "One of the biggest pros of this program is the price. Very aggressive pricing for exactly what you need in an IT asset management program."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Lansweeper vs Zendesk

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