Starting Price

Best For

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use

• "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."


• "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."

• "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."


• "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support

• "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."


• "The customer support for Samanage is superb. This is a must-have application for any business."

• "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."


• "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality

• "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."


• "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."

• "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."


• "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money

• "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."


• "The program expedites the process, makes it smooth and efficient. Really great value for the money."

• "The application that I like for its good price and good reports, also enjoys its integration with several software scales."


• "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

• check Contract Management
• check Incident Management
• check IT Asset Management
• check Knowledge Management
• check Release Management
• check Self Service Portal
• check Service Catalog
• check Service Reporting
• check Ticket Management

• check Contract Management
• check Incident Management
• check IT Asset Management
• check Knowledge Management
• check Release Management
• check Self Service Portal
• check Service Catalog
• check Service Reporting
• check Ticket Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• close Live Online
• check Webinars
• check Documentation