JDisc Discovery vs ServiceDesk Plus

Starting Price

$100.00/one-time

$120.00/year/user

Best For

We offer our products and services to all IT departments for medium sized businesses to worldwide enterprise s

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Ideal number of Users

10 - 1000+

1 - 1000+

Rating


4.6 / 5
(17)
Read All Reviews

4.3 / 5
(136)
Read All Reviews

Ease of Use


4.2 / 5



4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."

Customer Support


5 / 5



4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."

Features & Functionality


4.5 / 5



4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Full integrated Help Desk solution with remote support capabilities and assets inventory "Require additional license."

Value for Money


4.6 / 5



4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."

Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

View 4 screenshots 42420 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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JDisc Discovery vs ServiceDesk Plus

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ServiceDesk Plus vs JDisc Discovery