Freshservice vs Seerene

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Designed for enterprises, IT services companies and regulators, it is an online tool that helps gain actionable insights into code and applications and increase productivity across operations.

Rating


4.5 / 5
(362)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."



Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."



Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."



Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."



Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • close Contract Management
  • close Incident Management
  • close IT Asset Management
  • close Knowledge Management
  • check Release Management
  • close Self Service Portal
  • close Service Catalog
  • check Service Reporting
  • close Ticket Management

Screenshots

View 5 screenshots 104551 thumb
View 3 screenshots 33477 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Seerene

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