Kaseya BMS vs Jira Service Desk

Starting Price

Not provided by vendor

$10.00/month

Best For

IT Departments and MSPs looking to improve their Business Management processes.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating


4 / 5
(17)
Read All Reviews

4.4 / 5
(243)
Read All Reviews

Ideal number of Users

2 - 999

2 - 1000+

Ease of Use


4 / 5



4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

Customer Support


3.8 / 5



4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

Features & Functionality


3.6 / 5



4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

Value for Money


4.1 / 5



4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

Product Features

  • check Contract Management
  • close Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • close Release Management
  • close Self Service Portal
  • close Service Catalog
  • check Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 60421 thumb
View 5 screenshots 108510 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Kaseya BMS vs Jira Service Desk

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