ConnectWise Automate vs ServiceDesk Plus

Starting Price

Not provided by vendor

$120.00/year/user

Best For

IT Service Providers and Managed Service Providers (MSPs)

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Rating


4 / 5
(86)


4.5 / 5
(132)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


3.5 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Automate vs ServiceDesk Plus

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