mHelpDesk vs ConnectWise Automate

Starting Price

$169.00/month

Not provided by vendor

Best For

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

IT Service Providers and Managed Service Providers (MSPs)

Rating


4.3 / 5
(782)
Read All Reviews

4.2 / 5
(87)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."


3.5 / 5


  • "I believe this is still the best RMM around, but it's a bit clunky and often slow."

  • "This program tells me everything I need to know about a client computer at a glance. Very easy to use and has a simple user interface."

Customer Support


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."


3.8 / 5


Features & Functionality


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."


4.4 / 5


  • "It will allow you to completely automate patches and updates from Microsoft. A great built-in remote support tool with screen connect."

  • "Lab tech values their customer service. They are responsive and quick to action."

Value for Money


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."


3.9 / 5


Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 100329 thumb
View 5 screenshots 50204 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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mHelpDesk vs ConnectWise Automate

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