Atera vs HyperTeam Ticketing

Starting Price

$79.00/month/user

Not provided by vendor

Best For

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

HyperTeam Ticketing Application is ideal for companies that already use Office365. It provides ticket tracking for customer service as well as escelation options for tickets.

Rating


4.5 / 5
(131)
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(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.6 / 5


  • "Easy to use, intuitive, clean and efficient. The subscription policy is excellent."

  • "Ease of use, great interface, fast, easy to configure, great support."



Customer Support


4.5 / 5


  • "Ease of use and reasonable cost and responsive tech support."

  • "Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one."



Features & Functionality


4 / 5


  • "Love the value and the features- the interface is clean and its very easy to navigate and deploy agents."

  • "It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive."



Value for Money


4.7 / 5


  • "The ability to track my time and potential billing costs is great. There is not a lot of overhead for setup and management of this solution."

  • "We love using Atera, their pricing model is the best going around for both a RMM and PSA product."



Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • close Service Catalog
  • check Service Reporting
  • check Ticket Management
Not provided by vendor

Screenshots

View 4 screenshots 144609 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Atera vs HyperTeam Ticketing

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