CA Service Desk Manager vs Freshservice

Rating


4 / 5
(8)


4.5 / 5
(353)

Starting Price

Not provided by vendor

$19.00/month/user

Best For

Not provided by vendor

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


3.5 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


2.5 / 5

4.5 / 5

Product Features

  • close Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • close Release Management
  • check Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • close Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

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View 5 screenshots 104551 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CA Service Desk Manager vs Freshservice

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