CA Service Desk Manager vs Knowledge-Based Support

Best For

Who Uses This Software?

Not provided by vendor

For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent.

Target Customer Size (Users)

Not provided by vendor

500-999

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

No No

Free Version

Not provided by vendor No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
Not provided by vendor

Screenshots

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Capterra screenshot placeholder

Ratings

Overall


4 / 5
(9)
(0)

Ease of Use


3.5 / 5

Customer Service


3.5 / 5

Features & Functionality


3.5 / 5

Value for Money


3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Knowledge-Based Support vs CA Service Desk Manager


CA Service Desk Manager vs Knowledge-Based Support

Best For

Who Uses This Software?

Not provided by vendor

For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent.

Target Customer Size (Users)

Not provided by vendor

500-999

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

No No

Free Version

Not provided by vendor No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
Not provided by vendor

Ratings

Overall


4 / 5
(9)
(0)

Ease of Use


3.5 / 5

Customer Service


3.5 / 5

Features & Functionality


3.5 / 5

Value for Money


3 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Knowledge-Based Support vs CA Service Desk Manager