CA Service Desk Manager vs Knowledge-Based Support

Starting Price

Not provided by vendor Not provided by vendor

Best For

Not provided by vendor

For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Trigent.

Rating


3.5 / 5
(11)

(0)

Ideal number of Users

Not provided by vendor

500-999

Ease of Use


3 / 5

Customer Support


3.5 / 5

Features & Functionality


3 / 5

Value for Money


2.5 / 5

Product Features

  • close Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • close Release Management
  • check Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • close Ticket Management
Not provided by vendor

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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CA Service Desk Manager vs Knowledge-Based Support

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