ChangeGear vs HarmonyPSA

Starting Price

Not provided by vendor

$55.00/month/user

Best For

ChangeGear is implemented for hundreds of enterprise organizations in all vertical industries. We serve customers in healthcare, technology, energy, government, finance, education and more.

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

Rating


4 / 5
(49)
Read All Reviews

4.5 / 5
(17)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 999

Ease of Use


3.9 / 5


  • "Great functionality and ease of use. Simple to learn, simple to master."

  • "Creating incident tickets is quick and intuitive."


4 / 5


Customer Support


4 / 5


  • "The Support Team has been courteous and diligent in making sure any issue is resolved quickly."

  • "It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians."


4.5 / 5


Features & Functionality


3.9 / 5


  • "The implementation team was quick to answer questions and ensure our initial setup/installment was flawless."

  • "Flexible software that will meet your needs quickly."


4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."

Value for Money


4 / 5



4.3 / 5


Product Features

  • close Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 148439 thumb
View 5 screenshots 87500 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ChangeGear vs HarmonyPSA

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