Process Management Platform vs Tigerpaw Software

Starting Price

Not provided by vendor

$65.00/month/user

Best For

The SMTX software enables you to offer a central request portal for any type of service, offered by any service provider. Automate your back-office processes or configure interfaces to other systems.

B2B service providers who sell, monitor and service software, computers and other equipment in industries as varied as A/V, IT, telephony and POS to medical equipment and ATM machines.

Ideal number of Users

50 - 1000+

10 - 499

Rating

(0)
3.8 / 5
(51)
Read All Reviews

Ease of Use




3.7 / 5


  • "It is also a much better fit for your average SMB than packages that offer similar features but MUCH more complexity and cost."

  • "Functionality and ease of use. You can train your employees very quickly on this software."

Customer Support




3.7 / 5


  • "Customer Support is top notch. They are willing to work with you on all of your needs (big or small)."

  • "In the last 3 years, I have noticed major improvements in functionality and customer support. They are certainly more customer minded."

Features & Functionality




3.9 / 5


  • "This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time."

  • "It just synchronizes our Tigerpaw data right to QuickBooks. Excellent workflow engine."

Value for Money




3.7 / 5


Product Features

Not provided by vendor
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

View 4 screenshots 34727 thumb
View 5 screenshots 112138 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Process Management Platform vs Tigerpaw Software

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Tigerpaw Software vs Process Management Platform