NinjaRMM vs NetHelpDesk

Starting Price

$3.00/month

$25.00/month/user

Best For

NinjaRMM works with managed service providers of all sizes and mid-market internal IT teams around the world.

Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.

Rating


4.9 / 5
(84)
Read All Reviews

4.7 / 5
(36)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.9 / 5


  • "I think NinjaRMM is one of the better RMM out there in the market. They are simple and easy to use and have some nice features."

  • "Ease of use is the best part about the software, but my biggest reason for loving Ninja is the support team."


4.4 / 5


Customer Support


4.9 / 5


  • "NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs."

  • "The online community is very active and the key people at NinjaRMM are right there just as involved and always ready to listen to new ideas."


4.8 / 5


  • "Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system."

  • "The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer."

Features & Functionality


4.6 / 5


  • "Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems."

  • "It's compact but powerful. Not as big and cluttered as other RMMs."


4.7 / 5


  • "The simplicity of the application is also incredible and actually improves the user and admin experience tenfold."

  • "Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used."

Value for Money


4.8 / 5


  • "We get RMM, Teamviewer, Webroot and Malwarebytes all for the cost of the RMM agent. Their support is great too."

  • "Better management of my hosts and cost savings."


4.6 / 5


Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • close Release Management
  • check Self Service Portal
  • close Service Catalog
  • check Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

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View 5 screenshots 129057 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NinjaRMM vs NetHelpDesk

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