NinjaRMM vs OTRS

Starting Price

$3.00/month

Not provided by vendor

Best For

For IT professional that need instantaneous response to user issues and secure their IT environments.

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

Rating


5 / 5
(63)


4.5 / 5
(64)

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


5 / 5

4 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

4.5 / 5

Product Features

  • close Contract Management
  • close Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • close Release Management
  • close Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • close Ticket Management
  • check Contract Management
  • check Incident Management
  • close IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NinjaRMM vs OTRS

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