OTRS vs Ai Field Management

Starting Price

Not provided by vendor

$4.99/month/user

Best For

As a service management suite, OTRS is traditionally used by help desks, ITSM organizations, corporate security teams and customer service teams.

SOHO, SMB, Enterprise. We serve multiple industries in North America & Asia. Janitorial, Plumbing, Electrical, Security, HVAC Repair, Technicians and more-if you have field workers we have the sol'n

Rating


4.5 / 5
(61)
Read All Reviews

4.9 / 5
(30)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "We use OTRS to register all the activities/pendencies. It is ease to use and intuitive as well."

  • "The ease of use and the way you can customize if easily."


4.9 / 5


  • "The software is incredibly adaptable and easy to use."

  • "Very easy to use platform and very agile to change."

Customer Support


4.4 / 5


  • "The Service Desk team is able to track each ticket and provide appropriate solutions which are documented in each ticket."

  • "Being in the IT Service Desk it helps me track all my Tickets."


4.8 / 5


Features & Functionality


4.5 / 5


  • "OTRS has outstanding functionalities, usability."

  • "Makes work easier by having a good overview of ongoing tickets, but also past tickets, with details of what was built / done to offer a solution."


4.9 / 5


  • "Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features."

  • "Easy to learn and use; intuitive user interface."

Value for Money


4.6 / 5



4.9 / 5


Product Features

  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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OTRS vs Ai Field Management

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