HarmonyPSA vs TOPdesk

Starting Price

$55.00/month/user

$55.00/month

Best For

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

TOPdesk provides a solution for the service desks of small companies and large multinationals alike with an application that can be used by supporting departments like IT, HR or Facilities.

Ideal number of Users

10 - 999

1 - 1000+

Rating


4.5 / 5
(17)
Read All Reviews

4.7 / 5
(38)
Read All Reviews

Ease of Use


4 / 5



4.6 / 5


  • "Easy and intuitive to use, easy to model for your needs, with many modules available."

  • "It is very easy to use and has a very simple configuration."

Customer Support


4.5 / 5



4.8 / 5


  • "There is also a Knowledge Base which can help the user community to self help on common issues / queries."

  • "Customer support is second to none, and they are always polite and professional."

Features & Functionality


4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."


4.5 / 5


  • "Service Management built from the ground up requires a solid software base - This is it."

  • "Tabbed cards allowing you to work on multiple tickets at one time. Clear module structure and interfaces."

Value for Money


4.3 / 5



4.6 / 5


Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

View 5 screenshots 87500 thumb
View 5 screenshots 98477 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HarmonyPSA vs TOPdesk

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