HarmonyPSA vs Spiceworks Network Monitor

Starting Price

$55.00/month/user

$0.01/one-time/user

Best For

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

Ideal number of Users

10 - 999

1 - 1000+

Rating


4.5 / 5
(17)
Read All Reviews

4.4 / 5
(473)
Read All Reviews

Ease of Use


4 / 5



4.3 / 5


  • "The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users."

  • "I like that Spiceworks is free, the product is easy to use and the apps are great."

Customer Support


4.5 / 5



4.2 / 5


  • "The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house."

  • "The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing."

Features & Functionality


4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."


4.2 / 5


  • "I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality."

  • "It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly."

Value for Money


4.3 / 5



4.6 / 5


  • "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."

  • "For the price of free, this is a great Help Desk solution, especially for small staff."

Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

View 5 screenshots 87500 thumb
View 5 screenshots 21400 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HarmonyPSA vs Spiceworks Network Monitor

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Spiceworks Network Monitor vs HarmonyPSA