ConnectWise Manage vs Cireson Analyst Portal

Starting Price

Not provided by vendor Not provided by vendor

Best For

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

The Analyst Portal is ideal for organizations across all industries who are looking to modernize and mature their IT Service Delivery, increase first call resolution, and provide exceptional support.

Ideal number of Users

1 - 499

10 - 1000+

Rating


4.1 / 5
(177)
Read All Reviews

3.9 / 5
(18)
Read All Reviews

Ease of Use


3.6 / 5


  • "The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us."

  • "Some parts are a little clunky but over all the best I have used. The chat option is very good to have as well."


3.5 / 5


  • "Does not seem to support complex organization."

  • "It is very easy to use and configure the settings in the Cireson Portal compared to working in the Service Manager Console."

Customer Support


4 / 5


  • "Complete solution for Managed Service Providers. Great product for tracking your billable time and help desk tickets."

  • "Specific for the MSP industry. Connectwise is also very community driven, so that helps a lot with learning to leverage the software better."


3.9 / 5


Features & Functionality


4.2 / 5


  • "This program is very easy to navigate and find information that you need to successfully manage your business contact information and orders."

  • "I am able to quickly and easily adjust my day with the team. The scheduling aspect of the app is amazing."


3.6 / 5


  • "Performance is at times not ideal, even though we are specced beyond the hardware requirements."

  • "It is easy to track the history of our work items within the team and easy to make customisation to suit our business needs."

Value for Money


3.9 / 5


  • "It tracks time, tickets, staffing/resources all in one roof. It has great job costing and integrates well with lots of other software."

  • "Ve used other much more expensive management platforms in the past, and they cost a lot more and had less features. Connectwise does a ton, and I would highly recommend it for any IT service provider."


4.2 / 5


Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

Capterra screenshot placeholder
View 5 screenshots 197482 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Cireson Analyst Portal vs ConnectWise Manage

ConnectWise Manage vs Cireson Analyst Portal

Share

Share Your Comparison of
Cireson Analyst Portal vs ConnectWise Manage