Freshservice vs Cireson Analyst Portal

Starting Price

$19.00/month/user

Not provided by vendor

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

The Analyst Portal is ideal for organizations across all industries who are looking to modernize and mature their IT Service Delivery, increase first call resolution, and provide exceptional support.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.5 / 5
(366)
Read All Reviews

3.9 / 5
(18)
Read All Reviews

Ease of Use


4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."


3.5 / 5


  • "Does not seem to support complex organization."

  • "It is very easy to use and configure the settings in the Cireson Portal compared to working in the Service Manager Console."

Customer Support


4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."


3.9 / 5


Features & Functionality


4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."


3.6 / 5


  • "Performance is at times not ideal, even though we are specced beyond the hardware requirements."

  • "It is easy to track the history of our work items within the team and easy to make customisation to suit our business needs."

Value for Money


4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."


4.2 / 5


Product Features

  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management
  • Contract Management
  • Incident Management
  • IT Asset Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Ticket Management

Screenshots

View 5 screenshots 104551 thumb
View 5 screenshots 197482 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Cireson Analyst Portal

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Cireson Analyst Portal vs Freshservice