Wrike vs mHelpDesk

Starting Price

$9.80/month/user

$169.00/month

Best For

Perfect fit for Mid-sized and Enterprise companies that embrace teamwork, run multiple projects, & clients. Tailor Wrike to your needs with custom workflows, fields, & reports.

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Rating


4.2 / 5
(1545)
Read All Reviews

4.3 / 5
(782)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4 / 5


  • "The best thing about it is that it's very user friendly, so it encourages collaboration and you can use it in your laptop or phone."

  • "Extremely easy to use tool. I am in love with the simplicity of the tool and yet - the great amount off functionalities it has."


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."

Customer Support


4.3 / 5


  • "The in-depth training we received from day one has been wonderful along with all the customer service help we received."

  • "Excellent Customer Service and TUtorials, Gantt Chart Leaves more to be desired."


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."

Features & Functionality


4.2 / 5


  • "Ability to look at my own workflow independent of others. Ability to quickly see completed, and outstanding tasks in a visual diagram."

  • "Its a nice tool, somehow the UI is complex but after few days of use you will be familiar. Mobile app is awesome, nortification is good."


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."

Value for Money


4 / 5


  • "A great do it all, would be the perfect tool if it wasn't for the price and reliability of the app."

  • "The price is right, the features are all well thought out and are useful, the staff is AWESOME and more than willing to assist you , if needed."


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."

Product Features

  • close Contract Management
  • close Incident Management
  • close IT Asset Management
  • close Knowledge Management
  • close Release Management
  • close Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • check Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 128267 thumb
View 5 screenshots 100329 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Wrike vs mHelpDesk

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