Spiceworks Network Monitor vs Tigerpaw Software

Starting Price

$0.01/one-time/user

$65.00/month/user

Best For

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you.

B2B service providers who sell, monitor and service software, computers and other equipment in industries as varied as A/V, IT, telephony and POS to medical equipment and ATM machines.

Rating


4.4 / 5
(466)
Read All Reviews

3.8 / 5
(51)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 499

Ease of Use


4.3 / 5


  • "The ease of use and price point for Spiceworks is perfect for a team of our size. Ticket updating is great for end users."

  • "I like that Spiceworks is free, the product is easy to use and the apps are great."


3.7 / 5


  • "It is also a much better fit for your average SMB than packages that offer similar features but MUCH more complexity and cost."

  • "Functionality and ease of use. You can train your employees very quickly on this software."

Customer Support


4.2 / 5


  • "The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house."

  • "The software works awesome for inventory and helpdesk. The culture and community surrounding Spiceworks is amazing."


3.7 / 5


  • "Customer Support is top notch. They are willing to work with you on all of your needs (big or small)."

  • "In the last 3 years, I have noticed major improvements in functionality and customer support. They are certainly more customer minded."

Features & Functionality


4.2 / 5


  • "I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality."

  • "It was incredibly easy to set up, and is fantastic for a growing company that needs to formalize help desk ops quickly."


3.9 / 5


  • "This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time."

  • "It just synchronizes our Tigerpaw data right to QuickBooks. Excellent workflow engine."

Value for Money


4.6 / 5


  • "Spiceworks Help Desk is very user friendly and is a great cost effective ticketing system."

  • "For the price of free, this is a great Help Desk solution, especially for small staff."


3.7 / 5


Product Features

  • close Contract Management
  • check Incident Management
  • check IT Asset Management
  • close Knowledge Management
  • close Release Management
  • check Self Service Portal
  • close Service Catalog
  • close Service Reporting
  • check Ticket Management
  • check Contract Management
  • check Incident Management
  • check IT Asset Management
  • check Knowledge Management
  • close Release Management
  • check Self Service Portal
  • check Service Catalog
  • check Service Reporting
  • check Ticket Management

Screenshots

View 5 screenshots 21400 thumb
View 5 screenshots 112138 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Spiceworks Network Monitor vs Tigerpaw Software

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