# 2023 Capterra Shortlist for IT Service | Capterra

> Discover the highest-rated & most popular IT Service Software of 2023. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/it-service-software/shortlist

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# 2023 Capterra Shortlist for IT Service

-   [All Products](https://www.capterra.com/it-service-software/)
-   [Capterra Shortlist](https://www.capterra.com/it-service-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[](https://www.capterra.com/p/227102/JIRA-Service-Management/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

98/100

Popularity: 50/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

10/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

## [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)[View all reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

[](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

9/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144309/Atera/)

## [Atera](https://www.capterra.com/p/144309/Atera/)

[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/)[View all reviews](https://www.capterra.com/p/144309/Atera/reviews/)

From RMM to Ticketing and everything in between: the ultimate full-stack IT management platform with AI agents to cut your workload.

Overall Score

86/100

Popularity: 37/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.6

Paid plans start at

$129.00Per Month

Free Trial

Free Version

Category Features

9/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

## [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

[4.4 (584)](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)[View all reviews](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews/)

[](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.2

Value for Money

4.6

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

11/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132997/Freshservice/)

## [Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.

Overall Score

82/100

Popularity: 35/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

8/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184229/NinjaOne/)

## [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

[4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/)

NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution.

Overall Score

82/100

Popularity: 32/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

4/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/141792/Pulseway/)

## [Pulseway](https://www.capterra.com/p/141792/Pulseway/)

[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)[View all reviews](https://www.capterra.com/p/141792/Pulseway/reviews/)

[](https://www.capterra.com/p/141792/Pulseway/)

Pulseway provides an IT solution combining remote monitoring, automation, customization, scalability, security, & cost-effectiveness.

Overall Score

81/100

Popularity: 32/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.7

Paid plans start at

$67.00Per Month

Free Trial

Free Version

Category Features

7/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

ServiceDesk Plus is the top-rated IT service management platform that gives IT teams more control over IT and ensures a better ROI.

Overall Score

79/100

Popularity: 30/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.4

Value for Money

4.3

Paid plans start at

$16.00Per Month

Free Trial

Free Version

Category Features

10/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107225/SysAid/)

## [SysAid](https://www.capterra.com/p/107225/SysAid/)

[4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management

Overall Score

78/100

Popularity: 29/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

13/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/121317/TeamDynamix/)

## [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)

[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/)[View all reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/)

[](https://www.capterra.com/p/121317/TeamDynamix/)

No-code ITSM/ESM with AI-native automation and enterprise integration. Deflect and resolve tickets faster and reduce manual tasks.

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.5

Features

4.1

Value for Money

4.3

Paid plans start at

$1.00Per Year

Free Trial

Free Version

Category Features

16/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/178819/EngageBay-Marketing/)

## [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)[View all reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

[](https://www.capterra.com/p/178819/EngageBay-Marketing/)

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.8

Features

4.6

Value for Money

4.7

Paid plans start at

$14.99Per Month

Free Trial

Free Version

Category Features

2/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/142789/ConnectWise-Automate/)

## [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)

[4.1 (141)](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/)[View all reviews](https://www.capterra.com/p/142789/ConnectWise-Automate/reviews/)

[](https://www.capterra.com/p/142789/ConnectWise-Automate/)

Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery & drive revenue growth.

Overall Score

74/100

Popularity: 28/50

Ratings: 46/50

Review Breakdown

Ease of Use

3.7

Customer Service

3.7

Features

4.4

Value for Money

3.9

Paid plans start at

Not provided by the vendor

Category Features

10/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/199354/CloudRadial/)

## [CloudRadial](https://www.capterra.com/p/199354/CloudRadial/)

[4.7 (55)](https://www.capterra.com/p/199354/CloudRadial/reviews/)[View all reviews](https://www.capterra.com/p/199354/CloudRadial/reviews/)

[](https://www.capterra.com/p/199354/CloudRadial/)

CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience.

Overall Score

73/100

Popularity: 23/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

$95.00Per Month

Free Trial

Free Version

Category Features

9/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/16499/Issuetrak/)

## [Issuetrak](https://www.capterra.com/p/16499/Issuetrak/)

[4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/)[View all reviews](https://www.capterra.com/p/16499/Issuetrak/reviews/)

[](https://www.capterra.com/p/16499/Issuetrak/)

Everything your IT service desk needs to work smarter and happier. Backed by industry-leading, US-based 24/7 technical support.

Overall Score

73/100

Popularity: 24/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.7

Features

4.4

Value for Money

4.6

Paid plans start at

$876.00Per Year

Free Trial

Free Version

Category Features

8/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144825/BOSS-Solutions/)

## [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)

[4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)[View all reviews](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.8

Features

4.4

Value for Money

4.7

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

11/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/)

## [Naverisk](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/)

[4.8 (97)](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/reviews/)[View all reviews](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/reviews/)

[](https://www.capterra.com/p/171182/Naverisk-RMM-PSA/)

All-in-One IT Services software designed for managed service providers to manage IT services, remote monitoring and management.

Overall Score

68/100

Popularity: 18/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$110.00Per Month

Free Trial

Free Version

Category Features

12/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/133392/Service-Desk/)

## [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/)

[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)[View all reviews](https://www.capterra.com/p/133392/Service-Desk/reviews/)

InvGate Service Desk is a modern ITSM solution built for IT service centers of all sizes.

Overall Score

65/100

Popularity: 15/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.5

Value for Money

4.5

Paid plans start at

$17.00Per Year

Free Trial

Free Version

Category Features

15/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All IT Service Software](https://www.capterra.com/it-service-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:March 29, 2023