--- title: "Best IT Ticketing Systems Software 2026 | Capterra" description: "Find the top IT Ticketing Systems software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/it-ticketing-systems-software/" page_type: "category" language: "en" --- # Best IT Ticketing Systems Software ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (234 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Help Desk Management: 4.4 rating - Incident Management: 4.4 rating - Workflow Management: 4.5 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Alerts/Notifications: 4.3 rating - Problem Management: 4.2 rating - Alerts/Escalation: 4.5 rating ### Gallery tab Ease of use: 4.3 out of 5 (234 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.9 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Site24x7: 4.7 rating - Zoho Analytics: 4.4 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- ## Zendesk Suite Rating: 4.4 out of 5 (4,090 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticket workflows Cons: - Frequent technical and performance problems - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Help Desk Management: 4.4 rating - Support Ticket Tracking: 4.5 rating - Knowledge Base Management: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.2 rating - Incident Management: 4.2 rating - Automated Routing: 3.9 rating - Customizable Branding: 3.8 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,090 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 215+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Freshservice Rating: 4.6 out of 5 (794 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modernize IT ticketing with Freshservice, an AI-native ITSM platform that deflects requests, speeds resolutions, and uncomplicates IT. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized team collaboration features - Time-saving workflow automation tools Cons: - Restrictive and basic reporting - Customization and interface limitations #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Service Level Agreement (SLA) Management: 4.8 rating - Help Desk Management: 4.6 rating - Incident Management: 4.6 rating #### Lowest rated features - Collaboration Tools: 2.6 rating - Customizable Fields: 4.0 rating - Alerts/Escalation: 4.1 rating - Access Controls/Permissions: 4.3 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (794 reviews) #### Related review snippet Reviewer: Akshay D. Reviewer details: Information Technology and Services, 201-500 employees Published: June 11, 2026 > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." ### Integrations tab Freshservice connects with 53+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## ScreenConnect Rating: 4.7 out of 5 (1,901 reviews) Profile: [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily IT operations - Effortless remote software rollout Cons: - Recurring stability and compatibility problems - Challenging installation for some users #### Starting price Starting price: $30.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Help Desk Management: 4.7 rating - Access Controls/Permissions: 4.4 rating - Task Management: 4.8 rating - Reporting/Analytics: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.3 rating - Alerts/Escalation: 4.6 rating - Reporting & Statistics: 4.0 rating - Third-Party Integrations: 4.5 rating #### Feature-related review snippet Reviewer: Nelson O. Reviewer details: Financial Services, 201-500 employees Published: March 17, 2026 > "Some menus still feel confusing, but the software runs fast and works well in practice." ### Gallery tab Ease of use: 4.6 out of 5 (1,901 reviews) #### Related review snippet Reviewer: Shyam Kishor P. Reviewer details: Information Technology and Services, 1-10 employees Published: July 5, 2026 > "Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis." ### Integrations tab ScreenConnect connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/147830/ScreenConnect/#integrations) #### Most popular integrations - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Microsoft Outlook: 5.0 rating - ConnectWise PSA: 4.3 rating - ConnectWise Automate: 4.4 rating - Passportal: 4.4 rating #### Integrations-related review snippet Reviewer: Andrew J. Reviewer details: Information Technology and Services, 11-50 employees Published: May 8, 2025 > "Integration is great also." --- ## Fieldpoint Rating: 4.1 out of 5 (16 reviews) Profile: [Fieldpoint](https://www.capterra.com/p/43548/Fieldpoint/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fieldpoint offers flexible solutions for medium/large size businesses as well as customized robust solutions for enterprise companies. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $95.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Support Ticket Management: Not available - Help Desk Management: Not available - Support Ticket Tracking: Not available - Incident Management: Not available - Reporting/Analytics: Not available - Task Management: Available - Service Level Agreement (SLA) Management: Available - Knowledge Base Management: Not available - Prioritization: Not available - Alerts/Escalation: Available - Self Service Portal: Available - Automated Routing: Not available ### Gallery tab Ease of use: 3.8 out of 5 (16 reviews) ### Integrations tab Fieldpoint connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/43548/Fieldpoint/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - QuickBooks Online: 4.3 rating - NetSuite: 4.2 rating - Avalara: 4.0 rating - PaySimple: 4.5 rating - Dynamics 365 Business Central: 4.1 rating - CMiC: 4.2 rating - WorkMarket: 3.9 rating --- ## Zoho CRM Rating: 4.3 out of 5 (6,994 reviews) Profile: [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated sales process automation - Centralized client relationship management Cons: - Frequent bugs and performance issues #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Help Desk Management: 4.6 rating - Reporting/Analytics: 4.6 rating - Task Management: 4.6 rating - Prioritization: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.3 rating - Activity Tracking: 4.2 rating - API: 4.0 rating - Third-Party Integrations: 4.4 rating #### Feature-related review snippet Reviewer: Max P. Reviewer details: Facilities Services, 10,001+ employees Published: January 7, 2025 > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." ### Gallery tab Ease of use: 4.2 out of 5 (6,994 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Logistics and Supply Chain, 51-200 employees Published: March 10, 2026 > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." ### Integrations tab Zoho CRM connects with 69+ software tools. [See all integrations](https://www.capterra.com/p/155928/Zoho-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Trello: 4.5 rating - Dropbox: 4.5 rating - Box: 4.4 rating - HubSpot CRM: 4.5 rating - Zoho Social: 4.6 rating #### Integrations-related review snippet Reviewer: Khyan A. Reviewer details: Computer Software, 1,001-5,000 employees Published: July 23, 2026 > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." --- ## Dynamics 365 Rating: 4.4 out of 5 (5,849 reviews) Profile: [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined employee and resource management - Integrated collaboration and organization Cons: - Complex and high pricing structure - Recurring bugs and technical glitches #### Starting price Starting price: $50.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Dixit V. Reviewer details: Information Technology and Services, 51-200 employees Published: September 20, 2024 > "Dynamics 365 has been a valuable asset for our business." ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Reporting/Analytics: 4.5 rating - Task Management: 4.6 rating - Reporting & Statistics: 4.6 rating #### Lowest rated features - Multi-Channel Communication: 3.3 rating - Activity Tracking: 4.0 rating - Customizable Templates: 3.7 rating - Knowledge Base Management: 4.1 rating #### Feature-related review snippet Reviewer: Ray W. Reviewer details: Accounting, 11-50 employees Published: November 17, 2025 > "Great product to be honest, many different modules. But very good user interface but can be costly for implementation." ### Gallery tab Ease of use: 4.1 out of 5 (5,849 reviews) #### Related review snippet Reviewer: Manish C. Reviewer details: Accounting, 201-500 employees Published: May 6, 2026 > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." ### Integrations tab Dynamics 365 connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/157279/Dynamics-365/#integrations) #### Most popular integrations - Microsoft Excel: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - ADP Workforce Now: 4.4 rating - Microsoft SharePoint: 4.5 rating - LinkedIn for Business: 4.6 rating - airSlate SignNow: 4.6 rating #### Integrations-related review snippet Reviewer: Blake A. Reviewer details: Retail, 201-500 employees Published: July 1, 2026 > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already uses day to day cuts down on duplicate entry and keeps things a little more connected." --- ## NetSuite Rating: 4.2 out of 5 (2,067 reviews) Profile: [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NetSuite is the AI-powered cloud ERP that unifies financials and operations to help businesses grow and scale. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Integrated financial process automation - Unified inventory and order control Cons: - High and unpredictable costs - Persistent bugs and unresolved errors #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.4 rating - Access Controls/Permissions: 4.9 rating - Reporting & Statistics: 4.3 rating - Task Management: 4.3 rating #### Lowest rated features - Activity Dashboard: 2.5 rating - Alerts/Notifications: 3.9 rating - Collaboration Tools: 3.7 rating - Prioritization: 3.7 rating #### Feature-related review snippet Reviewer: Teresa Z. Reviewer details: Wholesale, 51-200 employees Published: March 25, 2026 > "What I like the most about NetSuite is its innovative AI technology, which could significantly reduce the amount of manual work involved within the business" ### Gallery tab Ease of use: 4.0 out of 5 (2,067 reviews) #### Related review snippet Reviewer: Sachin P. Reviewer details: Consumer Goods, 51-200 employees Published: April 8, 2026 > "Its real-time reporting and scalability were especially valuable for supporting business growth and decision-making. If you want, tell me your role (e.g., finance, ops, sales), and I can tailor it to sound more personal and specific." ### Integrations tab NetSuite connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/135757/NetSuite/#integrations) #### Most popular integrations - Docusign: 4.7 rating - Box: 4.4 rating - BambooHR: 4.6 rating - Microsoft Outlook: 4.3 rating - SAP Concur: 3.9 rating - Expensify: 4.1 rating #### Integrations-related review snippet Reviewer: Keson Y. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: March 25, 2026 > "What I liked most about NetSuite was how it brings multiple business functions into one integrated platform." --- ## Nimble Rating: 4.4 out of 5 (1,868 reviews) Profile: [Nimble](https://www.capterra.com/p/123032/Nimble/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive interface - Comprehensive relationship management features Cons: - Confusing and costly pricing structure - Limited and unreliable mobile experience #### Starting price Starting price: $29.90 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 5.0 rating - API: 5.0 rating - Activity Tracking: 4.0 rating - Customizable Fields: 4.0 rating #### Lowest rated features - Customizable Templates: 4.0 rating - Task Management: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems." ### Gallery tab Ease of use: 4.3 out of 5 (1,868 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Graphic Design, Self-employed Published: November 20, 2024 > "Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems." ### Integrations tab Nimble connects with 70+ software tools. [See all integrations](https://www.capterra.com/p/123032/Nimble/#integrations) #### Most popular integrations - Gmail: 5.0 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - ActiveCampaign: 4.6 rating #### Integrations-related review snippet Reviewer: Victor H. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 4, 2024 > "Trackable emails makes this platform quite reliable and secure." --- ## Asset Panda Rating: 4.6 out of 5 (1,368 reviews) Profile: [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Tailored configuration options - Highly adaptable asset management Cons: - Access limitations and frustrations - Frequent glitches and errors #### Starting price Starting price: Not available Pricing details: Flat Rate, One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.0 rating - Customizable Reports: 5.0 rating - API: 4.5 rating - Activity Tracking: 4.0 rating #### Lowest rated features - Customizable Fields: 3.5 rating - Asset Lifecycle Management: 3.0 rating - Workflow Management: 4.0 rating - Customizable Forms: 5.0 rating #### Feature-related review snippet Reviewer: Casey W. Reviewer details: Media Production, 1-10 employees Published: September 24, 2024 > "The layout is super clean and easy to navigate which is crucial and makes onboarding easy." ### Gallery tab Ease of use: 4.5 out of 5 (1,368 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "The customizable features and mobile accessibility made inventory management more efficient and helped reduce time spent searching for assets or updating records manually." ### Integrations tab Asset Panda connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/142562/Asset-Panda/#integrations) #### Most popular integrations - Google Workspace: 4.8 rating - Zendesk Suite: 2.5 rating - Freshdesk: 4.5 rating - Zapier: 4.0 rating - Microsoft Azure: 4.6 rating - Okta: 4.7 rating #### Integrations-related review snippet Reviewer: Jeff C. Reviewer details: Fine Art, 1-10 employees Published: August 8, 2023 > "Integration was fairly painless and for the most part without headaches." --- ## Odoo Rating: 4.2 out of 5 (1,327 reviews) Profile: [Odoo ](https://www.capterra.com/p/135618/Odoo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Highly adaptable business solution - Customizable open-source platform Cons: - Frequent bugs and technical problems - Complex and costly payment processes #### Starting price Starting price: $31.10 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 3.0 rating - Task Management: 3.0 rating #### Feature-related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The modern interface makes navigation pleasant for my entire team." ### Gallery tab Ease of use: 4.0 out of 5 (1,327 reviews) #### Related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click." ### Integrations tab Odoo connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/135618/Odoo/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - PayPal: 4.3 rating - Instagram: 4.7 rating - Stripe: 4.3 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.3 rating #### Integrations-related review snippet Reviewer: Ryan P. Reviewer details: Design, 1-10 employees Published: March 2, 2026 > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." --- ## Act! Rating: 3.9 out of 5 (931 reviews) Profile: [Act!](https://www.capterra.com/p/175860/Act/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 3.6 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Extensive customization capabilities - Robust customer tracking tools Cons: - Persistent bugs and technical issues - Frequent slowdowns and crashes #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Not available - Help Desk Management: Not available - Support Ticket Tracking: Not available - Incident Management: Not available - Reporting/Analytics: Available - Task Management: Available - Service Level Agreement (SLA) Management: Not available - Knowledge Base Management: Not available - Prioritization: Not available - Alerts/Escalation: Not available - Self Service Portal: Not available - Automated Routing: Not available #### Feature-related review snippet Reviewer: Myles F. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: March 26, 2026 > "I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started, we got everything resolved pretty quick." ### Gallery tab Ease of use: 3.9 out of 5 (931 reviews) #### Related review snippet Reviewer: Jamie C. Reviewer details: Hospital & Health Care, 1-10 employees Published: June 9, 2026 > "The flexibility to customize fields, organize contacts, and use features like Mail Merge has made it a valuable tool for maintaining strong customer relationships and improving productivity" ### Integrations tab Act! connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/175860/Act/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 3.5 rating - Microsoft 365: 4.4 rating - QuickBooks Online: 4.0 rating - FreshBooks: 4.5 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Thomas D. Reviewer details: Computer Software, 11-50 employees Published: June 10, 2026 > "Integration with QBO, Microsoft 365 and QuoteWerks is excellent." --- ## Salesforce Service Cloud Rating: 4.5 out of 5 (828 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Access Controls/Permissions: 4.5 rating - Knowledge Base Management: 4.4 rating - Alerts/Notifications: 4.6 rating #### Lowest rated features - Customizable Fields: 4.3 rating - Support Ticket Tracking: 4.6 rating - Reporting/Analytics: 4.6 rating - Automated Routing: 4.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (828 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## mHelpDesk Rating: 4.3 out of 5 (824 reviews) Profile: [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Simple learning and navigation process - Extensive customization options Cons: - Persistent bugs and glitches - Frequent slowdowns and lag #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 3.0 rating - Incident Management: 4.0 rating - Alerts/Notifications: 2.5 rating - IT Asset Management: 2.0 rating #### Lowest rated features - Reporting/Analytics: 2.0 rating - Customizable Reports: 2.0 rating - Customizable Templates: 2.0 rating - Service Level Agreement (SLA) Management: 3.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (824 reviews) #### Related review snippet Reviewer: Mohamed H. Reviewer details: Airlines/Aviation, 201-500 employees Published: May 16, 2025 > "Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks" ### Integrations tab mHelpDesk connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/77264/mHelpDesk/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Google Workspace: 4.7 rating - WordPress: 4.6 rating - QuickBooks Online: 5.0 rating - Google Analytics 360: 4.7 rating - Google Calendar: 5.0 rating - Stripe: 4.6 rating - QuickBooks Online Advanced: 4.4 rating - Twilio: 4.4 rating --- ## JIRA Service Management Rating: 4.5 out of 5 (776 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Robust cross-team collaboration features - Streamlined request tracking system Cons: - High cost for scaling teams - Complex permissions and access setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Support Ticket Tracking: 4.7 rating - Help Desk Management: 4.5 rating - Alerts/Notifications: 4.5 rating #### Lowest rated features - Access Controls/Permissions: 4.3 rating - Reporting/Analytics: 4.1 rating - Incident Management: 4.3 rating - Asset Lifecycle Management: 2.0 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (776 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 72+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.6 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Apptivo Rating: 4.4 out of 5 (708 reviews) Profile: [Apptivo](https://www.capterra.com/p/228915/Apptivo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Responsive customer assistance - Extensive customization capabilities Cons: - Frequent bugs and glitches - Email integration challenges #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - API: 4.0 rating - Automated Routing: 4.0 rating - Customizable Reports: 4.0 rating #### Lowest rated features - Activity Dashboard: 2.0 rating #### Feature-related review snippet Reviewer: Veronica S. Reviewer details: Education Management, 11-50 employees Published: February 16, 2022 > "Apptivo allows for a broad range of customization possibilities, making it an excellent out-of-the box option for companies transitioning to a first CRM system. While other competitors may have sleeker design, the consistency of page layouts and button placement was a huge plus for our inter-generational team and made it easier to manage the transition to an online software after years of working with excel and google docs." ### Gallery tab Ease of use: 4.2 out of 5 (708 reviews) #### Related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." ### Integrations tab Apptivo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/228915/Apptivo/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Slack: 4.7 rating - Google Workspace: 4.7 rating - WordPress: 4.8 rating - Microsoft 365: 4.8 rating - OneDrive: 4.5 rating #### Integrations-related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Comprehensive customizable feature set Cons: - Frequent glitches and instability - Lag and slow response times #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Help Desk Management: Not available - Support Ticket Tracking: Available - Incident Management: Not available - Reporting/Analytics: Available - Task Management: Not available - Service Level Agreement (SLA) Management: Available - Knowledge Base Management: Available - Prioritization: Not available - Alerts/Escalation: Available - Self Service Portal: Available - Automated Routing: Available #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Help Desk Management: 4.8 rating - Incident Management: 4.8 rating - Access Controls/Permissions: 4.7 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Reporting/Analytics: 4.0 rating - Service Level Agreement (SLA) Management: 4.0 rating - Knowledge Base Management: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Omkar V. Reviewer details: Computer Networking, 51-200 employees Published: February 25, 2024 > "Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## Agile CRM Rating: 4.1 out of 5 (525 reviews) Profile: [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Versatile marketing automation features - All-in-one customer management platform Cons: - Frequent technical problems and glitches - Unreliable and limited email management #### Starting price Starting price: $8.99 Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 5.0 rating - Task Management: 4.7 rating - Alerts/Notifications: 4.5 rating - Reporting/Analytics: 5.0 rating #### Lowest rated features - Help Desk Management: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Hospital & Health Care, 201-500 employees Published: May 23, 2023 > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage." ### Gallery tab Ease of use: 4.0 out of 5 (525 reviews) #### Related review snippet Reviewer: Muadzam S. Reviewer details: Restaurants, 201-500 employees Published: November 20, 2025 > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." ### Integrations tab Agile CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135148/Agile-CRM/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - SendGrid: 4.2 rating - RingCX: 4.2 rating - Wufoo: 4.4 rating - Stripe Billing: 4.7 rating - Plivo: 4.3 rating --- ## SysAid Rating: 4.5 out of 5 (522 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Frequent technical glitches - Limited and complex reporting #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Incident Management: 4.7 rating - Help Desk Management: 4.5 rating - Alerts/Notifications: 4.5 rating #### Lowest rated features - Customizable Reports: 3.9 rating - Automated Routing: 4.3 rating - Service Level Agreement (SLA) Management: 4.5 rating - Problem Management: 4.2 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (522 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Trello: 4.5 rating - Microsoft Teams: 4.8 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Microsoft Power BI: 4.8 rating - Okta: 4.7 rating #### Integrations-related review snippet Reviewer: Edward S. Reviewer details: Security and Investigations, 51-200 employees Published: November 28, 2023 > "Extremely customizable platform with lots of integrations" --- ## Flowlu Rating: 4.8 out of 5 (387 reviews) Profile: [Flowlu](https://www.capterra.com/p/166656/FLowlu/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Streamline support by centralizing requests, automating workflows, and tracking issue resolution. Keep your clients informed! #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Not available - Help Desk Management: Not available - Support Ticket Tracking: Not available - Incident Management: Not available - Reporting/Analytics: Available - Task Management: Available - Service Level Agreement (SLA) Management: Not available - Knowledge Base Management: Available - Prioritization: Available - Alerts/Escalation: Not available - Self Service Portal: Available - Automated Routing: Not available #### Feature-related review snippet Reviewer: Nilay Y. Reviewer details: Management Consulting, 1-10 employees Published: October 3, 2025 > "Adjustable user interface is good." ### Gallery tab Ease of use: 4.6 out of 5 (387 reviews) #### Related review snippet Reviewer: Farhan A. Reviewer details: Marketing and Advertising, 1-10 employees Published: January 29, 2026 > "It offers a wide range of features that help manage projects, finances, and workflows in one place. While there is a learning curve initially, once set up, it becomes an effective tool for organizing operations and improving visibility across teams." ### Integrations tab Flowlu connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/166656/FLowlu/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - PayPal: 4.6 rating - Jira: 4.4 rating - Gmail: 4.9 rating - Google Calendar: 4.7 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Oliver F. Reviewer details: Marketing and Advertising, 1-10 employees Published: October 3, 2025 > "The extensive library of apps and available integrations ensure that all and any tasks can be completed, ensuring excellent value of money" --- ## Maximizer CRM Rating: 4.1 out of 5 (366 reviews) Profile: [Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Customer relationship management solution designed specifically for the unique challenges that sales managers and sales teams face. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.0 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Flexible platform personalization options - Adaptable for growing businesses Cons: - Complex and unintuitive navigation - Frequent technical disruptions #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Help Desk Management: Not available - Support Ticket Tracking: Not available - Incident Management: Not available - Reporting/Analytics: Available - Task Management: Available - Service Level Agreement (SLA) Management: Not available - Knowledge Base Management: Available - Prioritization: Not available - Alerts/Escalation: Not available - Self Service Portal: Available - Automated Routing: Available #### Feature-related review snippet Reviewer: Abel A. Reviewer details: Hospitality, 1-10 employees Published: October 3, 2023 > "perfect software, intuitive and allows us to have access to information... but it would be better if it helped us to do better housekeeping" ### Gallery tab Ease of use: 3.9 out of 5 (366 reviews) #### Related review snippet Reviewer: Maggie M. Reviewer details: Financial Services, 1-10 employees Published: November 6, 2024 > "The integration with third-party applications like Outlook and Office 365 enhances workflow efficiency, making it easier to manage customer relationships and streamline day-to-day tasks." ### Integrations tab Maximizer CRM connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/154610/Maximizer-CRM/#integrations) #### Most popular integrations - Gmail: 4.8 rating - SurveyMonkey: 4.6 rating - QuickBooks Online: 4.3 rating - Eventbrite: 4.6 rating - Microsoft SharePoint: 4.4 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Adrian G. Reviewer details: Financial Services, 1-10 employees Published: October 31, 2022 > "I love the fact that it integrates really well with the Microsoft Office suite of programs." --- ## Wasp Inventory Rating: 4.3 out of 5 (359 reviews) Profile: [Wasp Inventory](https://www.capterra.com/p/232310/InventoryCloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Eliminate spreadsheets and manual processes with an inventory management solution & IT ticketing system that's easy-to-use & implement. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive inventory tracking tools - Streamlined setup and operation Cons: - Frequent slowdowns and delays #### Starting price Starting price: $108.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.0 rating - Alerts/Notifications: 3.5 rating - API: 3.5 rating - Customizable Fields: 3.5 rating #### Lowest rated features - Activity Tracking: 2.0 rating - Reporting/Analytics: 2.0 rating - Customizable Reports: 3.5 rating #### Feature-related review snippet Reviewer: Joshua J. Reviewer details: Environmental Services, 1,001-5,000 employees Published: April 1, 2025 > "I’m very happy with the system, it is a very easy to use web based interface which has all the functionality we need and more." ### Gallery tab Ease of use: 4.3 out of 5 (359 reviews) #### Related review snippet Reviewer: Mike K. Reviewer details: Religious Institutions, 51-200 employees Published: June 19, 2025 > "It was great because I had realtime numbers (number of items and value of items deployed) to give our director and board and we were able to print reports to use as packing lists." ### Integrations tab Wasp Inventory connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/232310/InventoryCloud/#integrations) #### Most popular integrations - Shopify: 4.5 rating - WooCommerce: 4.5 rating - ShipStation: 4.6 rating - BigCommerce: 4.4 rating --- ## Vtiger CRM Rating: 4.3 out of 5 (338 reviews) Profile: [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Unified sales process management - Responsive and helpful support team Cons: - Sluggish performance and delays #### Starting price Starting price: $12.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Reporting/Analytics: 4.7 rating - Access Controls/Permissions: 5.0 rating - Alerts/Notifications: 5.0 rating #### Lowest rated features - Customizable Reports: 3.0 rating - Search: 4.0 rating - Customizable Templates: 5.0 rating - Knowledge Base Management: 5.0 rating #### Feature-related review snippet Reviewer: Andrew E. Reviewer details: Computer Software, 11-50 employees Published: August 22, 2022 > "The interface is familiar to those who have used Sugar-based CRM platforms before and is probably one of the better ones of them." ### Gallery tab Ease of use: 4.2 out of 5 (338 reviews) #### Related review snippet Reviewer: Kian W. Reviewer details: Information Technology and Services, 1-10 employees Published: June 10, 2026 > "Vtiger CRM is a useful and well-rounded platform for managing customer information, sales activity, support tickets, and communication in one place." ### Integrations tab Vtiger CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/112491/vtiger-CRM/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Dropbox: 4.5 rating - Microsoft 365: 5.0 rating - QuickBooks Online: 4.3 rating - Google Calendar: 4.8 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Jim C. Reviewer details: Civic & Social Organization, 1-10 employees Published: March 24, 2022 > "Well integrated with the other apps I use." --- ## Pulseway Rating: 4.7 out of 5 (311 reviews) Profile: [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive and evolving feature set - Robust security and access controls Cons: - Recurring bugs and reliability concerns #### Starting price Starting price: $67.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Incident Management: 4.5 rating - Configurable Workflow: 3.5 rating - Collaboration Tools: 5.0 rating #### Lowest rated features - Activity Dashboard: 1.0 rating - API: 3.0 rating - Customizable Reports: 4.0 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: ernesto P. Reviewer details: Retail, 51-200 employees Published: September 11, 2024 > "What I liked most about Pulseway was its intuitive and user-friendly interface." ### Gallery tab Ease of use: 4.7 out of 5 (311 reviews) #### Related review snippet Reviewer: Christopher R. Reviewer details: Information Technology and Services, 1-10 employees Published: September 25, 2024 > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. " ### Integrations tab Pulseway connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/141792/Pulseway/#integrations) #### Most popular integrations - Slack: 4.5 rating - Zendesk Suite: 4.4 rating - Xero: 4.4 rating - IT Glue: 5.0 rating - ConnectWise PSA: 4.1 rating - Bitdefender GravityZone: 5.0 rating #### Integrations-related review snippet Reviewer: Benjamin R. Reviewer details: Events Services, 1-10 employees Published: September 10, 2024 > "The integration of BitDefender has been a great help too." --- Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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