# Page 4 | Best IT Ticketing Systems Software 2026 | Capterra > Page 4 - Find the top IT Ticketing Systems software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/it-ticketing-systems-software --- # Best IT Ticketing Systems Software - Page 4 [## Allbound](https://www.capterra.com/p/141976/Allbound/) [4.9 (23)](https://www.capterra.com/p/141976/Allbound/reviews/) Unleash the power of relationships. Our focus goes beyond enabling you to reduce costs and drive more revenue through PRM technology.  [Learn more about Allbound](https://www.capterra.com/p/141976/Allbound/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Qualaroo](https://www.capterra.com/p/114046/Qualaroo/) [4.7 (20)](https://www.capterra.com/p/114046/Qualaroo/reviews/) Best customer feedback tool for companies requiring actionable feedback from customers to detect satisfaction gaps and resolve issues. [Learn more about Qualaroo](https://www.capterra.com/p/114046/Qualaroo/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Results](https://www.capterra.com/p/70969/Results-CRM-Business-Suite/) [4.2 (17)](https://www.capterra.com/p/70969/Results-CRM-Business-Suite/reviews/) Results Software enhances service operations by centralizing customer relationships while offering a comprehensive view of client histo [Learn more about Results](https://www.capterra.com/p/70969/Results-CRM-Business-Suite/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Revamp CRM](https://www.capterra.com/p/148028/Revamp-CRM/) [3.9 (17)](https://www.capterra.com/p/148028/Revamp-CRM/reviews/) Revamp CRM is an Order-aware CRM for Online stores with customer behavior insights [Learn more about Revamp CRM](https://www.capterra.com/p/148028/Revamp-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## MDidentity](https://www.capterra.com/p/177180/MDidentity/) [4.9 (16)](https://www.capterra.com/p/177180/MDidentity/reviews/) Reputation management solurion that helps businesses generate reviews, manage online presence & track patient satisfaction via surveys. [Learn more about MDidentity](https://www.capterra.com/p/177180/MDidentity/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Novo Solutions](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/) [4.3 (16)](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/reviews/) Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution. [Learn more about Novo Solutions](https://www.capterra.com/p/141610/Municipal-Asset-Management-Software/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## White Fluffy Cloud](https://www.capterra.com/p/117048/WhiteFluffyCloud-CRM/) [4.5 (15)](https://www.capterra.com/p/117048/WhiteFluffyCloud-CRM/#reviews) Modular Cloud CRM + Telephony, Marketing, Sales Pipeline, Work Flow Automation, Booking Systems, Integrated Accountancy E-Commerce. [Learn more about White Fluffy Cloud](https://www.capterra.com/p/117048/WhiteFluffyCloud-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) [4.3 (15)](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/reviews/) Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more about Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SAP Marketing Cloud](https://www.capterra.com/p/227339/SAP-Marketing-Cloud/) [4.2 (15)](https://www.capterra.com/p/227339/SAP-Marketing-Cloud/reviews/) SAP Marketing Cloud is the leading solution for omnichannel customer communication [Learn more about SAP Marketing Cloud](https://www.capterra.com/p/227339/SAP-Marketing-Cloud/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) [3.9 (15)](https://www.capterra.com/p/193225/Service-Desk/reviews/) Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. [Learn more about Ivanti Neurons for ITSM](https://www.capterra.com/p/193225/Service-Desk/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## GovQA](https://www.capterra.com/p/127701/WebQA/) [4.4 (14)](https://www.capterra.com/p/127701/WebQA/reviews/) GovQA automates public records request workflows with tools and security to improve collaboration and ensure government compliance. [Learn more about GovQA](https://www.capterra.com/p/127701/WebQA/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## C2](https://www.capterra.com/p/135915/C2-ATOM/) [4.3 (14)](https://www.capterra.com/p/135915/C2-ATOM/reviews/) C2 ISTM is a powerful online IT service management software, fully customizable to your operational performance enhancement needs. [Learn more about C2](https://www.capterra.com/p/135915/C2-ATOM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/) [4.5 (13)](https://www.capterra.com/p/227033/Oracle-Service/reviews/) Customer service management solution that helps businesses assist customers to solve queries on the various platforms. [Learn more about Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Woopra](https://www.capterra.com/p/155465/Woopra/) [4.3 (13)](https://www.capterra.com/p/155465/Woopra/reviews/) Woopra is customer journey analytics software that analyzes and visualizes the complete customer experience. [Learn more about Woopra](https://www.capterra.com/p/155465/Woopra/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Pega CRM](https://www.capterra.com/p/157/Pega-CRM/) [3.9 (13)](https://www.capterra.com/p/157/Pega-CRM/reviews/) Pega CRM evolve to meet changing enterprise needs by driving competitive advantages through Marketing, CS, and SFA applications. [Learn more about Pega CRM](https://www.capterra.com/p/157/Pega-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ProBusinessTools](https://www.capterra.com/p/110970/ProBusinessTools/) [4.6 (12)](https://www.capterra.com/p/110970/ProBusinessTools/reviews/) Web based service management software for companies with 20 to 1000 users. [Learn more about ProBusinessTools](https://www.capterra.com/p/110970/ProBusinessTools/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Enghouse eKMS](https://www.capterra.com/p/225293/eKMS/) [4.2 (12)](https://www.capterra.com/p/225293/eKMS/reviews/) eKMS helps your customers and agents quickly and intuitively find the information they need. [Learn more about Enghouse eKMS](https://www.capterra.com/p/225293/eKMS/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Total Network Inventory](https://www.capterra.com/p/133961/Total-Network-Inventory/) [4.7 (11)](https://www.capterra.com/p/133961/Total-Network-Inventory/reviews/) Total Network Inventory provides powerful tools for hardware inventory and software license management. [Learn more about Total Network Inventory](https://www.capterra.com/p/133961/Total-Network-Inventory/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## AtemisCloud](https://www.capterra.com/p/144346/Atemis-CRM/) [4.7 (11)](https://www.capterra.com/p/144346/Atemis-CRM/reviews/) An advanced Business Management SaaS with all the features you need. Used in 60 countries by 1500 companies for the last 23 years. [Learn more about AtemisCloud](https://www.capterra.com/p/144346/Atemis-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Wowdesk](https://www.capterra.com/p/183320/Help-desk-solution/) [4.7 (11)](https://www.capterra.com/p/183320/Help-desk-solution/#reviews) Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience [Learn more about Wowdesk](https://www.capterra.com/p/183320/Help-desk-solution/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Answerbase](https://www.capterra.com/p/153153/Answerbase/) [4.7 (11)](https://www.capterra.com/p/153153/Answerbase/reviews/) A user-friendly, online Q&A community that can be customized to any look and feel. We make the tools available for any size community. [Learn more about Answerbase](https://www.capterra.com/p/153153/Answerbase/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Contact Boss](https://www.capterra.com/p/195270/Contact-Boss/) [4.8 (10)](https://www.capterra.com/p/195270/Contact-Boss/reviews/) Contact Boss is an easy-to-use, powerful CRM database manager that lets you track and manage the people who drive your organization. [Learn more about Contact Boss](https://www.capterra.com/p/195270/Contact-Boss/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Suptask](https://www.capterra.com/p/215702/Suptask/) [4.7 (10)](https://www.capterra.com/p/215702/Suptask/reviews/) Internal ticketing system purely on Slack where your conversations and messages turns into structured tickets. [Learn more about Suptask](https://www.capterra.com/p/215702/Suptask/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## AgentCubed](https://www.capterra.com/p/135371/AgentCubed/) [4.4 (10)](https://www.capterra.com/p/135371/AgentCubed/reviews/) AgentCubed provides the single solution for insurance agencies, combining multiple management solutions into one platform. [Learn more about AgentCubed](https://www.capterra.com/p/135371/AgentCubed/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ASAP Systems](https://www.capterra.com/p/148301/Passport-Inventory/) [3.2 (9)](https://www.capterra.com/p/148301/Passport-Inventory/reviews/) Complete Inventory Management & Asset Tracking software with highly configurable and easy to use features for offices & stockrooms. [Learn more about ASAP Systems](https://www.capterra.com/p/148301/Passport-Inventory/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ServiceWise](https://www.capterra.com/p/10140/ServiceWise/) [4.6 (8)](https://www.capterra.com/p/10140/ServiceWise/#reviews) ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. [Learn more about ServiceWise](https://www.capterra.com/p/10140/ServiceWise/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Freshsuccess](https://www.capterra.com/p/234471/Natero/) [4.6 (8)](https://www.capterra.com/p/234471/Natero/reviews/) Customer Success Management platform for B2B subscription services. [Learn more about Freshsuccess](https://www.capterra.com/p/234471/Natero/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Helprace](https://www.capterra.com/p/135036/Helprace/) [4.7 (7)](https://www.capterra.com/p/135036/Helprace/reviews/) Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting [Learn more about Helprace](https://www.capterra.com/p/135036/Helprace/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## eQuip](https://www.capterra.com/p/152267/eQuip-Enterprise-Asset-Management/) [4.3 (7)](https://www.capterra.com/p/152267/eQuip-Enterprise-Asset-Management/reviews/) eQuip is the asset management software of choice for enterprises in manufacturing, defense, aerospace and industrial services. [Learn more about eQuip](https://www.capterra.com/p/152267/eQuip-Enterprise-Asset-Management/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## IncidentMonitor](https://www.capterra.com/p/127625/IncidentMonitor/) [4.1 (7)](https://www.capterra.com/p/127625/IncidentMonitor/#reviews) Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available [Learn more about IncidentMonitor](https://www.capterra.com/p/127625/IncidentMonitor/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Nextiva CRM](https://www.capterra.com/p/175763/Nextiva/) [3.6 (7)](https://www.capterra.com/p/175763/Nextiva/#reviews) Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. [Learn more about Nextiva CRM](https://www.capterra.com/p/175763/Nextiva/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## OASIS](https://www.capterra.com/p/149742/OASIS/) [3.4 (7)](https://www.capterra.com/p/149742/OASIS/reviews/) Agile business systems to manage finances, CRM, ERP, and business analytics. [Learn more about OASIS](https://www.capterra.com/p/149742/OASIS/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## WebsiteAlive](https://www.capterra.com/p/141296/WebsiteAlive/) [4.8 (6)](https://www.capterra.com/p/141296/WebsiteAlive/#reviews) WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience. [Learn more about WebsiteAlive](https://www.capterra.com/p/141296/WebsiteAlive/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) [4.7 (6)](https://www.capterra.com/p/112516/ServiceTonic/#reviews) Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. [Learn more about ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## VeriShow](https://www.capterra.com/p/144812/VeriShow/) [5.0 (5)](https://www.capterra.com/p/144812/VeriShow/#reviews) Cloud-based video chat solution for businesses to co-browse and share content and streamline sales and customer service processes. [Learn more about VeriShow](https://www.capterra.com/p/144812/VeriShow/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## LionO360 CRM](https://www.capterra.com/p/180402/LionOBytes-CRM/) [5.0 (5)](https://www.capterra.com/p/180402/LionOBytes-CRM/#reviews) We help growing businesses increase sales, improve customer relationships & grow with our cloud-based CRM, FSM & ERP business platform. [Learn more about LionO360 CRM](https://www.capterra.com/p/180402/LionOBytes-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Interakt](https://www.capterra.com/p/132102/Interakt/) [5.0 (5)](https://www.capterra.com/p/132102/Interakt/#reviews) Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard. [Learn more about Interakt](https://www.capterra.com/p/132102/Interakt/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## bxp software](https://www.capterra.com/p/142212/bxp-software/) [4.2 (5)](https://www.capterra.com/p/142212/bxp-software/#reviews) Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools. [Learn more about bxp software](https://www.capterra.com/p/142212/bxp-software/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Dezide](https://www.capterra.com/p/39208/Advisor/) [4.2 (5)](https://www.capterra.com/p/39208/Advisor/#reviews) Use Interactive Troubleshooting Guides to make sure everybody troubleshoots like the best [Learn more about Dezide](https://www.capterra.com/p/39208/Advisor/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## C2CRM](https://www.capterra.com/p/134118/C2CRM/) [5.0 (4)](https://www.capterra.com/p/134118/C2CRM/#reviews) C2CRM is the best CRM to manage your prospects and customers. Sales Automation, Marketing & Customer Svs. Easy to use and affordable. [Learn more about C2CRM](https://www.capterra.com/p/134118/C2CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SimplyDesk](https://www.capterra.com/p/198382/SimplyDesk/) [4.5 (4)](https://www.capterra.com/p/198382/SimplyDesk/#reviews) Centralized IT ticketing system with SLA tracking, asset links, and automation. SaaS / on-premise. Easy to use. Expert support included [Learn more about SimplyDesk](https://www.capterra.com/p/198382/SimplyDesk/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## ConVox](https://www.capterra.com/p/134502/ConVox/) [4.3 (4)](https://www.capterra.com/p/134502/ConVox/#reviews) "ConVox: AI omnichannel & ticketing platform to unify customer engagement. Visit & review us on Gartner to boost your CX." [Learn more about ConVox](https://www.capterra.com/p/134502/ConVox/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## RedHorse CRM](https://www.capterra.com/p/162100/RedHorse-CRM/) [3.5 (4)](https://www.capterra.com/p/162100/RedHorse-CRM/#reviews) A CRM system with shared calendar, integrated email, word merging, social media integration, and reporting. [Learn more about RedHorse CRM](https://www.capterra.com/p/162100/RedHorse-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Unthread](https://www.capterra.com/p/10023623/Unthread/) [5.0 (3)](https://www.capterra.com/p/10023623/Unthread/#reviews) Unthread is an agentic service management in Slack. [Learn more about Unthread](https://www.capterra.com/p/10023623/Unthread/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) [5.0 (3)](https://www.capterra.com/p/251319/Tikit/#reviews) Tikit by Cireson is a powerful Microsoft 365 Service Desk built inside of Teams. [Learn more about Tikit by Cireson](https://www.capterra.com/p/251319/Tikit/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## RADAR CRM](https://www.capterra.com/p/210812/RADAR-CRM/) [4.7 (3)](https://www.capterra.com/p/210812/RADAR-CRM/#reviews) Automated platform that can be personalised to your unique business processes. [Learn more about RADAR CRM](https://www.capterra.com/p/210812/RADAR-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Web Tracks](https://www.capterra.com/p/38130/Web-Tracks/) [4.3 (3)](https://www.capterra.com/p/38130/Web-Tracks/#reviews) Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. [Learn more about Web Tracks](https://www.capterra.com/p/38130/Web-Tracks/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) [4.3 (3)](https://www.capterra.com/p/95190/SpiceCSM/#reviews) SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. [Learn more about SpiceX](https://www.capterra.com/p/95190/SpiceCSM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## Maple CRM](https://www.capterra.com/p/125612/Maple-CRM/) [3.3 (3)](https://www.capterra.com/p/125612/Maple-CRM/#reviews) Maple CRM is all-in-one CRM + Case Process management platform designed for immigration consultants and RCIC Consultants [Learn more about Maple CRM](https://www.capterra.com/p/125612/Maple-CRM/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management [## HelpdeskEddy](https://www.capterra.com/p/150507/HelpdeskEddy/) [5.0 (2)](https://www.capterra.com/p/150507/HelpdeskEddy/#reviews) An efficient web-based system of customer service with live chat and mobile integration included in all versions. [Learn more about HelpdeskEddy](https://www.capterra.com/p/150507/HelpdeskEddy/) IT Ticketing Systems features reviewers most value Alerts/Escalation Help Desk Management Incident Management Knowledge Base Management Reporting/Analytics Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management Page 4 of 5 ## 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