# Best IT Ticketing Systems Software 2026 | Capterra > Find the top IT Ticketing Systems software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/it-ticketing-systems-software/s/mac --- # Best IT Ticketing Systems Software For more information consult our [IT Ticketing Systems Buyers Guide](#buyers-guide-content) [4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Good for: Value for Money ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Good for: Support Ticket Management Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.7 (1895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Great for: Mid-Size Business ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity. [Learn more about ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) 88% of users recommend this product [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Great for: Customer Service Issue tracking tool that helps manufacturing businesses automate quality control & customer service processes on a unified interface. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) 84% of users recommend this product [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Great for: Service Level Agreement (SLA) Management Modernize IT ticketing with Freshservice, an AI-native ITSM platform that deflects requests, speeds resolutions, and uncomplicates IT.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) 83% of users recommend this product 0.0 (0) SparrowDesk is an AI-powered IT ticketing system with Zoona AI to automate issue tracking, routing, and resolution. [Learn more about SparrowDesk](https://www.capterra.com/p/10033352/SparrowDesk/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [4.3 (6970)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Great for: Task Management CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. [Learn more about Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [4.4 (5817)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Good for: Enterprise Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more about Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Great for: Support Ticket Management Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) 81% of users recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Great for: Support Ticket Tracking Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [## NetSuite](https://www.capterra.com/p/135757/NetSuite/) [4.2 (2007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Good for: Mid-Size Business Web-based & AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility & control needed to make decisions. [Learn more about NetSuite](https://www.capterra.com/p/135757/NetSuite/) [## Nimble](https://www.capterra.com/p/123032/Nimble/) [4.4 (1868)](https://www.capterra.com/p/123032/Nimble/reviews/) Good for: Small Business Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth. [Learn more about Nimble](https://www.capterra.com/p/123032/Nimble/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1759)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Great for: Enterprise Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) 88% of users recommend this product [## Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) [4.6 (1363)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) Great for: Small Business Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money. [Learn more about Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) 85% of users recommend this product [## Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1300)](https://www.capterra.com/p/135618/Odoo/reviews/) Popular Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. [Learn more about Odoo](https://www.capterra.com/p/135618/Odoo/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (988)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Good for: Features Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [## Act!](https://www.capterra.com/p/175860/Act/) [3.9 (891)](https://www.capterra.com/p/175860/Act/reviews/) On the rise Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management. [Learn more about Act!](https://www.capterra.com/p/175860/Act/) [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Good for: Ease of Use Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) 82% of users recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Good for: Customer Service Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [## mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [4.3 (824)](https://www.capterra.com/p/77264/mHelpDesk/reviews/) Good for: Ease of Use Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more. [Learn more about mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Good for: Task Management ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [## Apptivo](https://www.capterra.com/p/228915/Apptivo/) [4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/) Great for: Value for Money Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/) [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Good for: Enterprise Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [## SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Great for: Ease of Use Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster. [Learn more about SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) 85% of users recommend this product [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (207) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Alerts/Escalation Automated Responses Automated Routing Change Management Collaboration Tools Generative AI Help Desk Management Incident Management Knowledge Base Management Multi-Channel Communication Prioritization Problem Management Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Task Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Portal Software](https://www.capterra.com/portal-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)