FootPrints vs Remedy IT Service Management

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.

Not provided by vendor

Rating


3.5 / 5
(21)


4 / 5
(92)

Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use


3.5 / 5

4 / 5

Customer Support


3.5 / 5

4 / 5

Features & Functionality


3.5 / 5

4 / 5

Value for Money


3.5 / 5

4 / 5

Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • close Asset Tracking
  • close Availability Management
  • check Change Management
  • close Configuration Management
  • close Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • close Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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FootPrints vs Remedy IT Service Management

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