ServiceDesk Plus vs FootPrints

Awards

Starting Price

$120.00/year/user

Not provided by vendor

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.

Rating


4.3 / 5
(134)
Read All Reviews

3.4 / 5
(23)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."


3.3 / 5


Customer Support


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."


3.5 / 5


Features & Functionality


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Very user friendly interface and easy to manage all software's from one location. Also all there products are very cheap to purchase."


3.5 / 5


  • "Footprints was once a great application, but since being rebuilt for version 12, it has lost much of what made it once so successful."

  • "Decent ticketing system, could improve user experience."

Value for Money


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."


3.2 / 5


Product Features

  • close Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • close Project Management
  • close Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs FootPrints

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