IncidentMonitor vs BlueFolder

Awards

Starting Price

$36.00/month/user

$79.00/month

Best For

We focus on organizations with a service desk of 10 to 100 support agents. internal or external support. The Enterprise functionality also attracts large enterprises.

BlueFolder is an excellent fit for medical equipment maintenance, facility management, industrial/manufacturing equipment service, or any organization needing equipment-centric field service software.

Rating


4 / 5
(6)
Read All Reviews

4.8 / 5
(21)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 999

Ease of Use


4.3 / 5



5 / 5


  • "BlueFolder is very easy to use and available on multiple devices."

  • "Easy to use and access from anywhere or any device. Support, I can't say enough."

Customer Support


4.6 / 5



4.9 / 5


Features & Functionality


3 / 5



4.8 / 5


  • "Now, we can enter a service request when someone calls our cell phone quickly and easily right from our Iphones."

  • "The invoices are very professional looking and transfer nicely to QuickBooks."

Value for Money


3.3 / 5



4.6 / 5


Product Features

  • check Asset Tracking
  • check Availability Management
  • check Change Management
  • check Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • check Release & Deployment Management
  • check Self Service Portal
  • check Asset Tracking
  • close Availability Management
  • close Change Management
  • close Configuration Management
  • check Contract/License Management
  • check Incident Management
  • check Problem Management
  • check Project Management
  • close Release & Deployment Management
  • check Self Service Portal

Screenshots

View 5 screenshots 24314 thumb
View 5 screenshots 207490 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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IncidentMonitor vs BlueFolder

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