Kaseya VSA vs Cherwell Software

Awards

Starting Price

Not provided by vendor

$150.00/month

Best For

MSPs seeking more revenue & profitability, and small IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.1 / 5
(176)
Read All Reviews

4.4 / 5
(148)
Read All Reviews

Ease of Use


3.6 / 5


  • "Its powerful and easy to use. So, get your team on it, they would love it."

  • "When it works it is easy to use as long as you assemble your connection structure carefully. Works in both IE and Chrome desktop edition."


4.3 / 5


  • "The ease of use is what I like most about the tool."

  • "The flow to publish the articles makes sense. Very user friendly as far as the ability to configure the system."

Customer Support


3.6 / 5


  • "Utilize for remote access and Help desk mainly and it is very helpful."

  • "Good overall experience although my service desk have had confidence knocked in the product with recent outages."


4.3 / 5


  • "If you can dream it you can do it. They have a great community that is willing to help."

  • "Cherwell as a company is a user focused support network made up of great employees and a community of peers who are always willing to help."

Features & Functionality


4.2 / 5


  • "What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement."

  • "Potential to do so many things with it. I like the ability to see software and hardware inventory quickly and run reports."


4.4 / 5


  • "The beauty in Cherwell is the flexibility to build and shape it however you wish to support your infrastructure. Your service desk your way."

  • "The quick win in Change Management allowed us to tackle Problem and Incident with great momentum."

Value for Money


3.8 / 5


  • "Significant reduction in operational costs and increase in our ability to deliver value."

  • "The price is great compared to others. The back end and configuration could be easier and more intuitive."


4.4 / 5


  • "Total Cost of Ownership is the best in the industry."

  • "The flexibility and ease of use. The licensing model is extremely flexible and makes sense in nearly every business case."

Product Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

Screenshots

View 5 screenshots 173428 thumb
View 5 screenshots 211579 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Cherwell Software vs Kaseya VSA

Kaseya VSA vs Cherwell Software

Share

Share Your Comparison of
Cherwell Software vs Kaseya VSA